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Confie Administrative Services Customer Service FRWY in Zona Urbana Rio Tijuana, Mexico

Our Company

Confie and its family of companies - Freeway, BlueFire & others - is one of the top 5 insurance brokers in the United States. We have successfully acquired and integrated over 100 acquisitions since 2008, which defines our credibility! Confie is a builder of companies, every single agency we’ve acquired, we’ve grown. We are proactively looking for bright, talented, and motivated individuals who are goal oriented and excited for career advancement. Be part of this amazing journey and take your career and income potential to new heights! Come Grow With Us!

  • Integrity- We maintain the highest standard of ethical behavior, and do the right thing for the customers and employees.

  • Commitment- We strive to provide value to our customers, our employees and our company.

  • Accountability- We hold ourselves to the highest standards of accountability in all our actions.

  • Respect- We are always mindful to respect our customers, ourselves and each other.

  • Excellence- We focus on going the extra mile to exceed expectations.

Provide customer service to policyholders promoting a reliable image of the company and its processes.


  • Provide information to clients about their insurance policy.

  • Support clients with their policy information through the interpretation of their insurance policy information.

  • Transfer the client with their insurance company in case they need specific information that is not found in the different sources of information.

  • Process monthly payments from clients / policyholders.

  • Take payments from clients according to the guidelines of the insurance company and the state where the policy is active.

  • Update the customer profile with relevant information in our database and the website of the insurance company.

  • Process changes to insurance policies.

  • Provide attention to customers who want to make changes to their policy.

  • Make the changes required by clients according to the guidelines of the insurance company and the state where it is active.

  • Ask the client for the necessary supporting documents for the change in their insurance policy.

  • Inform the client if any change has been reflected in the insurance premium.

  • Reactivate canceled policies.

  • Reactivate policies that have been canceled, according to the guidelines of the insurance company and the state where the policy was sold.

  • If it is an expired policy, it is transferred to the sales department to provide you with a new quote.

List of qualities and competencies required for the role

  • High School Degree – Indispensable

  • Bilingual – Desirable

  • Microsoft suite knowledge - Indispensable

  • Specialized knowledge - Knowledge of insurance policies, coverage and guidelines of the insurance company. – Desirable

  • Experience –1-3 months - Desirable

  • Oriented Service

  • Excellence (responsibility)

  • Adaptation to change.

  • Integrity (ethics, values)

  • Commitment

  • Work under pressure

  • Customer Service Oriented – Indispensable

  • Negotiation –Desirable

  • Problem solving - Indispensable

  • Communication - Indispensable

  • Attention to detail - Desirable

  • Organized - Indispensable

  • Learning capacity - Desirable

ICIMS Requisition ID: 2020-4915

Street: Blvrd Gral Rodolfo Sánchez Taboada 9589

Post End Date: 11/27/2020