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Virginia Mason Memorial Patient Access Representative - Emergency Room in Yakima, Washington

All staff members at Yakima Valley Memorial must be in compliance with our Vaccination Policy, which includes the COVID-19 (SARS-CoV-2) vaccine, by their first day of employment.

ROLE SUMMARY

With continual and direct patient contact, the Patient Access Representative I performs diversified tasks and duties associated with registrations in the Emergency Department. Collects demographics, obtains signatures, and basic insurance information.

ESSENTIAL RESPONSIBILITIES

  • Admit/register patients in a timely and efficient manner using multiple methods of communications (bedside, in-person, over the phone, etc.). Obtain all required admission/registration information and ensures an accurate medical record is created. Promote accurate billing information.

  • Demonstrates exceptional customer service and interacts effectively with all patients, customers, and members of the health care team providing knowledgeable and professional communication.

  • Consistently complies with state and federal regulations; obtain appropriate signatures, completes all required forms, and provide patient information as required.

  • Collects co-pay, deductibles, deposits and payments due and/or arranges for payment plans with each patient. Reviews and discusses all patient financial responsibility at the appropriate time in the admission/registration process.

  • Communicates and coordinates with all departments, medical offices, healthcare facilities and all other entities for patient services and information.

  • Completes forms and applications. Documents accurately and in a timely manner.

  • Actively attends department staff meetings and required educational opportunities.

  • Meets Quality Assurance benchmarks, completes daily work list, self corrects errors, participates in audits and performance improvement projects.

  • May cross-train in other areas within the department when necessary as well as perform other duties as assigned.

    QUALIFICATIONS AND REQUIREMENTS

    Education: High School diploma or GED equivalent required.

    Experience: Hospital patient access, medical billing, or office administrative experience preferred.

    Licenses/Certificates/Registration: Certified Revenue Cycle Specialist (CRCS) certification preferred.

    ABOUT US:

    Yakima Valley Memorial (YVM) is primarily a 256-bed acute-care, not-for-profit community hospital that has served Central Washington's Yakima Valley for 70 years. YVM extends beyond the existence of a community hospital, including a multispecialty team of more than 200 physicians and 20+ primary care and specialty care locations. Specialty care services include cardiac care, a continuum of cancer care, hospice care, and advanced services for children with special health care needs.

    As the region’s leading health care provider and Yakima’s largest employer, we believe that by improving health, we can transform Yakima! Our vision at YVM is creating healthy communities one person at a time. With such an important vision, our diverse workforce bands together to demonstrate our values of Respect, Accountability, Teamwork, Stewardship, and Innovation for everyone who walks through our doors, patients and coworkers alike.

    We believe that the way we treat our patients, and our fellow employees is a vital part of the job we do every day. Together, we can create loyal, enduring partnerships with our patients, our community, and one another; while staying focused on improving the quality of life for our patients and the overall quality of the organization. At Yakima Valley Memorial, we listen to staff ideas and empower them to innovate and create changes.

    At YVM, we are committed to establishing a diverse and encouraging workplace that supports all employees, appreciating their unique backgrounds and experiences. We believe our culture enables us to meet our mission and values while serving patients, current employees, and any prospective employees in the Yakima Valley. We hope you join us in our passion for delivering remarkable patient care and on what’s most important to us – making you better so our patients get better.

    WHAT WE OFFER:

    At YVM, we know the best care is provided by employees who are well-supported. We recognize that our staff is our most valuable resource! We are proud to offer all employees an excellent Total Rewards Package that is well-rounded in the elements that matter to you and your family. Our goal is to attract, retain, and motivate high-quality staff members to continue contributing to patient care locally in the Yakima Valley. These offerings include:

    HEALTH

    We offer comprehensive medical, dental and vision plans to meet the needs of you and your family. Benefits include:

  • Offerings of two (2) medical plans covering a range of providers and services within the Yakima Valley and beyond

  • Saving and spending accounts to set money aside tax-free for health care and dependent care expenses, including a Health Savings Plan (HSA) that ranks above all Health Care 500+ and Fortune Best Benchmarks with a generous employer contribution

  • Access to virtual care

  • Variety of wellbeing programs, resources and initiatives

    FINANCIAL

  • Retirement Plans: We offer pre-tax and Roth voluntary 401k programs for employees to contribute into. In addition to your contributions, after one year of employment we offer a generous double match which consists of the following:

  • We will match on your 401k deferrals, assuming a minimum contribution.

  • We will contribute a flat percentage of your eligible income into your 401k account. All contributions are 100% employee vested immediately.

  • A competitive compensation program: A market-driven compensation program that rewards employees for their experience -- with potential opportunities for degree and certification pay, recognizing employees for their skills and initiative to grow. Opportunities are offered for performance-based bonuses to reward the dedication and innovation of our staff and leaders.

  • Additional perks that inspire our employees to thrive, grow, and be well, including:

  • A generous Employee Assistance Program

  • On-Site Employee Health Clinic

  • Fitness and wellness Partnerships

  • A Tuition reimbursement program

  • On-Site Childcare

    At YVM, we:

  • Improve the patient experience of care, the health of our community, and the work life of our team members, all while reducing the cost of health care

  • Provide culturally compassionate healthcare to all patients

  • Drive toward better healthcare outcomes and experiences

  • Aim to be proactive and agile as the healthcare industry changes

    Our core purpose is to inspire people to thrive! Please join us as we create a healthy Yakima, one person at a time.

    “Yakima Valley Memorial provides reasonable accommodations to assist qualified individuals in order to perform the essential duties/requirements their job requires. The description is intended to provide only basic guidelines for meeting job requirements and serves as merely a summary rather than a complete listing of duties. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve. This job description does not constitute a contract as employment is at will.”

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