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IHG Asst.Chinese Restaurant Manager 中餐厅副经理 in Xiamen, China

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岗位职责/职位描述

  • Effectively manage the restaurant by ensuring the following:

  • 有效管理餐厅的日常工作,确保日下工作正常进行:

  • Oversee the Implementation of standards as detailed in the departmental standards and procedures manual

  • 监督部门工作标准和程序手册中列出的各项规范的贯彻执行。

  • Adhere to opening and closing procedures

  • 遵守开始营业和结束营业的程序。

  • Adhere to bill paying procedures

  • 遵守规定的结账程序。

  • Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products; etc

  • 有效的进行交接班说明会,确保所有员工了解重要客人,特殊活动,每日特价,重点是推销某些产品等。

  • Personally meet and farewell a minimum of 80% of your customers

  • 亲自迎送80%以上的客人。

  • Encourage and motivate staff to provide optimum service during all shifts

  • 激励在岗员工为客人提供卓越的服务。

  • Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile

  • 与厨师和餐饮经理交流意见和客人的建议从而反应当前客人的情况。

  • Develop and implement Promotions Calendar for F&B products in restaurant

  • 在餐厅制定和执行餐饮产品促销活动日历。

  • Manage special event concepts

  • 特别活动的概念管理工作。

  • Anticipate market changes and review operations when necessary

  • 善于预测市场的变化情况,并在必要时审评运营工作。

  • Conduct competitor analysis

  • 对竞争对手进行分析。

  • Create positive publicity opportunities

  • 创造良好的公众宣传机会。

  • Manage customer database and utilize effectively

  • 管理顾客数据库并有效的加以使用。

  • Up-sell property facilities

  • 推销酒店的设施。

  • Actively pursue cost saving measures

  • 积极的实行节约成本的方法。

  • Recycle wherever possible

  • 尽可能再利用能源。

  • Liaise with Sales Manager during tender process to obtain new accounts; Food and Beverage specific

  • 在竞标过程中与销售经理密切合作争取新的客户;特别是餐饮部门的客户。

  • Manage wage and beverage cost

  • 管理工资和饮料成本。

  • Forecasting

  • 进行预测工作。

  • Stock control

  • 有效的控制存货。

  • Analyze food and beverage statistics through point of sale system

  • 通过销售点销售系统分析餐饮统计数据。

  • Works with Superior on manpower planning and management needs

  • 和上级领导一起进行人力规划和管理需求。

  • Works with Superior in the preparation and management of the Department’s budget

  • 和上级领导一起编制和管理部门预算。

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