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Zions Bancorporation User Experience Researcher in West Valley City, Utah

Did you know that Zions Bancorporation is one of the nation’s premier financial services companies with total assets exceeding $70 billion? With local management teams at the helm in 11 western states, Zions is dedicated to making a difference in their local communities. At Zions, we haven’t forgotten who keeps us in business, meaning we’re committed to the success of our customers, and our employees. Here, the possibilities are endless – come for a job, stay for a career.

Zions Bancorporation has a great opportunity to work with a highly motivated UX research and design team to discover and build sustaining innovations for our business customers located across the Western US. As a qualitative User Experience Researcher, the insights you uncover from their observed behaviors will feed design and development of near future systems that serve these customers, thus directly and positively affecting their lives.


  • Plan generative and evaluative research, both formative and summative research. Create usual artifacts in preparation for research.

  • Manage participant pool, sampling, recruitment and onboarding of participants from pool for studies.

  • Run moderated discount and classical usability studies, IDIs, card and tree sorts, surveys, split testing, unmoderated testing, live or remote. Notetaking and moderation of sessions.

  • Analysis and synthesis of findings and insights from multiple sources into specific actionable recommendations

  • Communication of recommendations to non-researcher cross-functional team members, support for team members questions about the problem space

  • Archiving and accessioning of research studies and artifacts in our repository

  • Other duties as assigned


  • Requires a Bachelors degree in humanities, like English or journalism, or a social sciences degree (history, human-computer interaction, psychology, human factors, cognitive science or a related field) and 2+ years of experience in integrating user research into product designs and design practices, conducting user research on web, mobile and/or desktop.

  • Experience in a product development context preferred.

  • Experience conducting user research in an agile environment a plus.

  • Experience with basic user research qual methods such as affinitization, and basic quant methods, descriptive and inferential, specifically industry standard statistics and measures.

  • Experience creating common user experience artifacts generated from actual user research: personas, maps (value proposition, customer journeys, service blueprints)

  • Experience communicating findings and recommendations to non-researchers

  • A combination of education and experience may meet requirements.

    This position can be located in Salt Lake City, Utah or 100% remote within the United States.

    Pay Range: $60,000 – 80,000

Req ID: 053705

Equal Opportunity Employer It is the policy of this corporation to provide equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, veteran status, sexual orientation, gender identity and expression or any other characteristic protected by applicable law. This policy is established and administered in accordance with all applicable federal, state, and local laws. If you are an individual with disabilities who needs accommodation, or you are having difficulty using our website to apply for employment, please contact us at (801) 844-7628, Mon.-Fri. between 9 a.m. - 5 p.m. MST. Click here to view applicable Federal, State and/or local employment law posters.