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PwC Service Management ITSM (Cloud), Manager - Financial Services in Washington, District Of Columbia

Line of Service: Advisory

Specialty/Competency: Cloud Computing & Networking

Industry/Sector: FS X-Sector

Time Type: Full time

Government Clearance Required: No

Available for Work Sponsorship: Yes

Travel Requirements: Up to 40%

PwC’s Cloud Computing and Networking practice helps our clients transform their business through innovative technology solutions and effective IT Service Management. Part of that journey includes helping our clients enable innovation, reinventing their customer experience, and exploring new markets. You will be immersed in a variety of different projects, groups, and locations while getting inspired through your community to grow as an individual as well as a team. Our diverse client service teams encourages out-of-the-box thinking, problem solving, great team mentality and a curiosity for understanding the latest in technology.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Develop new skills outside of comfort zone.

  • Act to resolve issues which prevent the team working effectively.

  • Coach others, recognise their strengths, and encourage them to take ownership of their personal development.

  • Analyse complex ideas or proposals and build a range of meaningful recommendations.

  • Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.

  • Address sub-standard work or work that does not meet firm's/client's expectations.

  • Use data and insights to inform conclusions and support decision-making.

  • Develop a point of view on key global trends, and how they impact clients.

  • Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.

  • Simplify complex messages, highlighting and summarising key points.

  • Uphold the firm's code of ethics and business conduct.

Additional Job Description

Job Requirements and Preferences :

Basic Qualifications :

Minimum Degree Required :

Bachelor Degree

Minimum Years of Experience :

5 year(s)

Preferred Qualifications :

Certification(s) Preferred :

Certification from a leading cloud or service management provider

Preferred Knowledge/Skills :

Demonstrates extensive-level abilities and success with managing the identification and addressing of client needs. As a Manager, you have extensive level abilities understanding of one or both of the following areas:

  • Working with cloud platforms and the technologies that make them work. (AWS, Azure, Google Cloud Platform); and,

  • Working with IT Service Management and how it is implemented across different operating models. (ITIL, ServiceNow).

Demonstrates extensive abilities and/or a proven record of success in the following areas:

  • Bringing together the right perspectives, identify roadblocks, and integrate feedback from clients and team members;

  • Managing delivery from project scoping to conclusion, while consistently keeping the client’s goals in mind;

  • Having a passion for developing and growing team members;

  • Communicating complex information simply;

  • Finding yourself in the role of advisor and peer to others;

  • Approaching new projects with an open mind;

  • Believing empathy for coworkers and customers is key to your success;

  • Valuing learning from mistakes and ask for help when needed;

  • Persevering through challenges;

  • Believing in the value created by diverse teams and can adapt to a variety of working styles; and,

  • Developing thought leadership materials to further your knowledge and create new relationships.

Demonstrates extensive abilities and/or a proven record of success in the following areas:

  • Cloud Platforms (Amazon Web Services (AWS), Azure, GCP);

  • Cloud Strategy, Design, Architecture and Migration;

  • DevOps, Automation CI/CI;

  • AI, Machine Learning, IoT;

  • ServiceNow, Remedy (Helix);

  • ITIL, COBIT;

  • Service Catalogue, CMDB; and,

  • Incident, Problem and Change Management.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

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