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ERPi Sr. Joint Issue Resolution Process Analyst in Washington, DC, District Of Columbia

ERPi has an exciting new opportunity for you to join us as an Sr. Joint Issue Resolution Process Analyst in Washington, DC!

We are committed to providing superior support to the Department of Veterans Affairs (VA), assisting in the seamless care for Veterans, including access to a complete electronic health record (EHR) and shared, transparent care pathways with the Department of Defense (DoD) and community providers. Currently the VA is undertaking an enterprise-wide Electronic Health Record Modernization (EHRM) effort through the procurement of the Cerner commercial electronic health record software, and with our help, this modernization will result in a common, single, lifetime health record that both DoD and VA can access, with anticipated improvements in patient care and safety.

In this role, you will support the Department of Veterans Affairs (VA) Electronic Health Record Modernization (EHRM) program as a Sr. Joint Issue Resolution Process (JIRP) Analyst.

  • Supports Solution Experts (SEs) with CMIO-Clinical Informatics, organizing and preparing items for Joint SaAB, including ensuring the “ready for SaAB” checklists and Remedy ticket fields are completed.

  • The primary responsibility of the Sr. JIRP Analyst will be to assist the SE team with coordination back and forth with the clinical councils and/or DoD functional champions to ensure concurrence with proposed content and configuration changes and enhancement requests.

  • The Sr. JIRP Analyst will be accountable to manage Remedy tickets and the Joint SaAB Sharepoint site ticket information in collaboration with the SEs and the FEHRM.

Required Skills and Experience:

  • Minimum of 10 years of experience. An additional 8 years of relevant experience may be substituted for degree requirements

  • Strong leadership, written/oral communications, analytics, data gathering and organization skills

  • Experience managing Information Technology related projects

  • Well versed in life cycle and project management methodologies

  • Experience in monitoring, tracking and documenting progress with assigned tasks

  • Recent clinical experience

  • Able to identify and mitigate risks

  • Bachelor’s degree in Engineering, Computer Science, Systems, Business or related scientific /technical discipline

Desired Skills and Experience:

  • Experience with VA or DoD

  • Experience implementing Electronic Health Records; especially in help desk support or ticket management processes

  • Hands on experience with: change management, Microsoft Project, Excel, PowerPoint, and SharePoint

Clearance: Ability to obtain a Public Trust

Enterprise Resource Performance Inc. is a professional services management firm that delivers strategic, advisory, technological, and implementation support services to Federal Agencies. ERPi offers talented candidates the opportunity to perform project management, strategic planning, process improvement, quality management, data analysis, and human capital planning on some of the Federal government’s largest and most complex business challenges. Our work environment is highly entrepreneurial and is staffed with some of the brightest and most capable, technical people in the industry. In addition to a comprehensive and flexible benefits program, our offerings include tuition reimbursement, 401(k) profit sharing, industry-leading health plans, generous paid parental leave and matched charitable donations. ERPi is committed to people development and providing opportunities to grow professionally. As an employee, you will work with highly motivated colleagues and have the advantage of a culture that is focused on bringing out the best in you.

Equal Opportunity Employer/Veterans/Disabled

EEO Statement:

It has been and will continue to be a fundamental policy of ERPi not to discriminate on the basis of race, color, religion, sex, gender, sexual orientation, gender identity or expression, pregnancy, parental status, marital status, citizenship, national origin, age, disability, genetic information, military status, veteran status, or any other protected category with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment.

Job ID: 2021-2661

External Company Name: Enterprise Resource Performance, Inc. (ERPi)

Street: 1100 First Street, NE