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Citizens Bank Home Equity Processor II in Warwick, Rhode Island


  • This position will include, but is not limited to, the following daily tasks:

  • Review submitted documentation to ensure compliance with bank requirements.

  • The ability to multi-task

  • Access external websites for investigation as needed.

  • Follow up on documentation issues with customers.

  • Complete review within department standards.

  • Able to process all home equity products efficiently.

  • Enter clear and concise comments, edit information, and document application

  • Communicate professionally in oral and written format with internal and external customers regarding status requests, missing information, and/or explanation of required documentation.

  • Basic knowledge of lending programs and guidelines and the ability to apply

  • Knowledge of bank, state and federal regulations to ensure compliance (Fair Lending, Reg B., etc).

  • Meet or exceed department productivity and quality standards within department turn-time standards.


  • The ability to work in a high paced work, time sensitive environment

  • High School Graduate or Equivalent

  • Proficient in PC skills

  • 2-3 years of work experience in either an Home Equity or Mortgage

  • Experience in oral and written communication with internal and external customers

Hours and Work Schedule

Hours per Week: 40 (OT when necessary)

Work Schedule: 8:15-5:00 pm

Equal Employment Opportunity

It is the policy of Citizens to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, colleague or a dependent’s reproductive health decision making, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, genetic characteristic, citizenship, veteran or military status, marital or domestic partner status, family status/parenthood, victim of domestic violence, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.