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J&J Family of Companies Director eCommerce Capabilities in United States

The Director, eCommerce Capabilities, leads a cross-functional squad to develop and advance eCommerce models and performance globally. The squad leader sets the agenda and strategy with regional leads, assesses market maturity and develops the roadmap for improvement within workflows, capabilities and decision support tools, as well as training and education opportunities. Squad members include representation from Data Science & Digital Analytics, Media Operations, Customer Strategy and Technology.

This role works with the regional eCommerce leads to define needs, identify opportunities and pilots, as well as scalable deployment strategies and execution standards, including KPIs.

The eCommerce Capabilities squad is intended to transform eCommerce from a sales channel to a marketing engine with focus on cross-region capability enablement, global performance measurement and training to constantly push us above status quo. Scaled omnichannel end-to-end capabilities and infrastructure will streamline work and accelerate performance, allowing Consumer Health to achieve its ambitious eCommerce goals.

This requires an experienced, driven leader who has built world-class teams, collaborated effectively with internal and cross functional stakeholders and external partners to create a significant shift in organizational capability.


  • Enabling end-to-end product information management through best-in-class tools, data and streamlined processes globally, to improve accuracy, speed, customization and quality of both data and content delivered.

  • Identifying, evolving and consolidating performance analytics and KPIs (Metrics that Matter) and toolsets, including assortment, category, and competitive insights.

  • Identifying, tracking and sharing investment and assortment models for key customers that can improve collective P&Ls.

  • Evaluating and framing role of retailer media and opportunities to share data and performance against KPIs and omnichannel goals. Identify tentpole activations and best practices across retailers n order to scale.

  • Investigating and identifying capabilities needed for future growth over the next 18 months, cross-region capability enablement and vendor management. This may include capabilities ranging from social commerce, voice search and shoppable media to co-creation of capabilities with omnichannel customers, new technologies to automate and evaluate performance, or new approaches to marketplaces and direct-to-consumer selling.

  • Upskilling through formal and informal training as well as by leading a robust community of practice. Ensure teams are informed on the latest industry trends, shifts & opportunities. Identify and share cross-border learnings and insights, coordinate the global learning plan, facilitate pilots and scaling successes.


Required Knowledge, Skills and Abilities :

  • Bachelor’s degree is required. Master’s or MBA is strongly preferred.

  • Minimum of ten (10) years of progressive commercial leadership experience, with a strong track record of business results and organizational leadership. CPG experience is required; DTC experience is strongly preferred.

  • Track record of marketing leadership success, identifying and implementing new business opportunities, measuring and delivering in-market results.

  • Strong creative and conceptual thinking ability to set a vision, identify new opportunities, develop new ways of working, pinpoint solutions to complex problems and overcome obstacles

  • Proven leadership ability to motivate and manage cross-functional teams across a matrix organization

  • Exceptional business communication skills, with demonstrated ability to communicate complex messages to diverse audiences

  • Demonstrated understanding of ecommerce and omnichannel P&L opportunities, and ability to drive growth through media, content, consumer experience, assortment and pricing/promotion.

  • Demonstrated ability to identify, diagnose and improve eCommerce and omnichannel opportunities based on KPIs.

  • Experience working with large, multinational omnichannel customers on eCommerce strategy and growth opportunities.

  • Demonstrated ability to collaborate successfully and build relationships with internal teams, suppliers and agencies is required.

  • Coaching/mentoring skills to develop marketers is required ; a team-builder with a passion for working with creative people is mandatory.

  • Experience within D irect-to-Consumer brand and businesses (inclusive of finance, travel, etc. services as well as products)

  • E xperience within or serving omnichannel customers, background in developing technology products and solutions

    Preferred Knowledge, Skills and Abilities :

  • Experience in negotiating with global partners to bring value to the regions and brands.

  • Knowledge of the eCommerce vendor landscape and innovation opportunities.

  • Experience working in DTC brands/businesses.

    This position can be located in one of our J&J Global Offices and require up to 15% domestic and international travel at times.

Primary Location

United States-New York-New York-601 W 26th Street Suite 310

Other Locations

Asia Pacific, Latin America, Europe/Middle East/Africa


Johnson & Johnson Consumer Inc. (6101)

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