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IQVIA Lab Project Services Manager in Singapore

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

1. Study Setup and Planning

a. Manage individual clinical trial projects as assigned.

b. Facilitate Seamless Study Set-Up

i. Review study protocol and bid/budget information once a study is awarded.

ii. Ensure initial meetings are conducted (e.g. document review meetings, Design, or Startup meetings)

with sponsor, Protocol requirements are understood and applied to the design of the lab study, and

relay lab processes to the client.

iii. Consult and advise client on best or most proper course of action as needed.

iv. Develop, relay and implement the Project Management Plan and Risk Management Plan per study as

applicable; Create cost containment measures.

v. Partner with Study Set-Up team to ensure quality of study set-up.

c. Participate in proposal and the business development processes as applicable to Project Services

responsibilities;

d. Lead client meetings/presentations in partnership with Senior Project Services/Operational/Business

Development staff.

e. Perform the technical review at program / project initiation and provide input into project proposals as well as

lead discussions around budget implications and changes.

f. Lead in the development of sponsor specific standards and/or program-specific procedures.

g. Ensure key milestones are met and appropriate resources are available.

h. Oversee the writing of protocol-specific laboratory instructional materials (e.g. manuals, flowcharts, etc.) and

participate in the preparation and maintenance of the laboratory specification documents.

2. Study Activity Monitoring and Closeout

a. Monitor Project Management Plan, timelines, and deliverables, including trend analysis of study specific data.

b. Manage study scope changes and study budget.

c. Utilize available tools, metrics, and reports as part of global study monitoring and closeout.

d. Manage all service related issues and implement changes to plan as required.

e. Conduct meetings with internal departments as required to meet needs of study and closeout activities.

f. Monitor quality of study and proactively determine and implement solutions for any issues that arise.

g. Report study progress to internal and external clients.

h. Ensure lessons learned are considered, shared and improvements included in processes, as applicable.

3. Proactive lines of communication

a. Build and own client relationship for assigned study and serve as a liaison between Sponsor and project teams.

b. Lead communications and activities that further enhance the Client Delivery Team results and further

strengthens the Client Governance structure.

c. Facilitate Communication with the Client.

i. Act as the single point of contact for client, both responding and triaging communications.

ii. Lead and/or participate in key client facing meetings (investigator meetings, study meetings, etc.).

iii. Travel and present lab services at client meetings; provide support to sales for bid defenses and

capabilities presentations.

d. Coordinate customer survey follow-up/ongoing health check calls and overall client relationship building.

e. Lead problem solving and resolution efforts in a timely, client-focused manner.

f. Serve as a liaison between Sponsor and project teams; Collaborate with other functional groups within the

company where necessary to support milestone achievement and to manage study issues and obstacles.

g. Serve as a point of escalation for program level issues, while ensuring consistency of delivery on a global level.

h. Coordinate and Triage Study-specific issues.

i. Lead in the identification and resolution of service level issues and where issues affect other projects

within and across programs to ensure that any solution is employed universally. Develop proactive

contingency plans to mitigate laboratory risk.

ii. Escalate issues that impact the study plan or budget and relay any issues or trends to clients as

applicable.

iii. Facilitate regular review meetings to discuss proactive problem resolution of study specific issues,

utilizing the necessary resources from all relevant internal departments.

4. Project Documentation and Deliverables

a. Coordinate meeting agenda, document minutes, and provide updates.

b. Oversee the writing of protocol-specific laboratory instructional documents (e.g. manuals, flowcharts) and

participate in the preparation and maintenance of the laboratory specifications document for each assigned

protocol.

c. Develop start-up plans including but not limited to a program / project monitoring and communication plan

including tracking of milestones and timelines, risk management and action logs. As required, prepare and present

study-specific materials and services at Investigator, Kick-off and Bid Defense meetings. Provide additional

training to sponsor, CRO, and site personnel as required (telephone training, attendance at CRA training

meetings, site refresher meetings, etc.).

5. Participate in Investigator Meetings and Training Activities

a. Represent the company at Investigator/ Monitor meetings, internal and external authorities of regulatory bodies,

and other Face to face meetings.

b. Participate in external and internal audits/inspections, as required.

c. As needed, administer study training to sites, CRA and sponsors and establish regular lines of communication

with sites to manage on-going project expectations and issues.

d. Report on team performance against contract, client expectations, and project baselines to management.

e. All Project Managers will be familiar with the safety, environmental rules and procedures applying to their job

and take reasonable care for their own safety and that of other people.

f. Direct, mentor and assist in training of less experienced Project Services staff. Mentoring may include staff

assigned to manage projects for the specific client or within the program.

i. Provide day to day mentoring and guidance to new hires and more junior staff as required.

ii. Provide coaching and guidance through teaching, counseling, advising, and supporting Project

Coordinators.

iii. Conduct regular meetings with Project Coordinators to discuss objectives, key issues, and deliverables.

iv. Provide input and feedback to Team Managers regarding Project Coordinator performance.

6. Process Improvements and Special Assignments

a. May act as Program Lead for specific client study programs

b. Drive specific (non-client operations related) client requests across the organization, while maintaining a

balance view in line with the organization’s priorities and objectives; Where appropriate, influence internal

colleagues to implement best practices and processes across all clients.

c. Participate and lead where applicable in Process Improvement Initiatives (e.g. Ho-Shin Strategy Initiatives, etc.),

as applicable.

d. Take the lead as assigned task owner and/or Subject Matter Expert, ‘SME’, for the department as requested.

e. Assist Manager and/or Associate Director with special assignments and act as requested on behalf of management to support business needs.

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

At IQVIA, we have a vision. Where every healthcare decision is based on evidence. Where data science and human science come together to improve global health. Where new and creative solutions aren’t just possible – they are expected.

Thank you for your interest in growing your career with us. It takes insight, curiosity, and intellectual courage to transform healthcare. The 56,000+ employees of the IQVIA family of companies, including Q2 Solutions, are reimagining a world without the consequences of disease. We are brave minds bringing powerful ideas to reality. At IQVIA, you can truly make an impact in an environment where you’re supported to succeed.

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