Marriott Executive Lounge Attendant 行政楼层接待员 in China
Job Number 21103368
Job Category Rooms & Guest Services Operations
Location The Westin Xi'an, 66 Ci En Road, Xian, Shaanxi, China
Brand Westin Hotels & Resorts
Position Type Non-Management
Located Remotely? N
At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.
Assist guests with their business center needs (e.g., making copies, sending faxes, typing) and bill services. Open and close the business center. Instruct guests on how to access the internet. Package, label, and ship items for guests and ensure that charges are applied to proper accounts, room numbers, or credit cards. Coordinate delivery of packages, mail, faxes, and/or boxes to the proper meeting room or guest room. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Process all payment types such as room charges, cash, checks, debit, or credit. Balance and drop receipts according to Accounting specifications. Monitor inventory of supplies and equipment and order general office supplies. Notify Loss Prevention/Security of any guest reports of theft.
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Read and visually verify information in a variety of formats; grasp, turn, and manipulate objects; and stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.