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Abbott Procedure Specialist – Cardiac Rhythm Management (Victoria, British Columbia) in Vancouver, British Columbia

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.

Status : Regular, Full Time

Territory : British Columbia. Candidates should be based in Victoria

Position Overview :

The CRM Procedure Specialist is primarily responsible for assisting customers in device implantation and follow-up, in-servicing, customer education, and maintaining Abbott products for Cardiac Rhythm Management. In addition, they would be relied upon to provide clinical expertise, collaborate with the Sales Team (Territory Manager and Regional Manager) to develop business strategies and growth, and serve as a technical conduit between customers and Abbott.

Responsibilities :

Within the limit of company policies, procedures, programs and budgets, the CRM Procedure Specialist is responsible for and has commensurate authority to accomplish the duties set forth:

  • Work requires the application of theoretical principles and creative/analytical techniques typically acquired through extensive and detailed in-house training and experience gained in Device Clinics, ORs and Procedure rooms. Maintains expert knowledge and consults on technical and clinical advancements. Identifies and routinely uses the most effective, cost efficient and best practices to execute processes; continually evaluates their effectiveness and appropriateness.

  • Device Implant Case Support: Supporting related ICD/CRT, Pacemaker, Insertable Cardiac Monitors and lead repositioning.

  • Provide troubleshooting support to established Abbott accounts. Provide software and hardware enhancements as required. Work with sales team to develop long term relationships and business growth.

  • Attend CRM procedures involving Abbott products and assist by facilitating proper and safe use of products, and thorough collaborative problem solving, to optimize outcomes.

  • Coordinates clinical evaluation of products under Limited Market Release Authorization (LMRA)

  • Provide educational services to medical staff, Allied Health Professionals, physicians, and patients on subjects related to Cardiac Rhythm Management and safe effective use of our technology

  • Provide training on products, procedures, and applications to Abbott staff when required.

  • Contribute to Clinical, Training and Education and Sales Organizations as a speaker/trainer, developer of training materials and/or Technical Memos on new technologies (including competitive products).

  • Attend and provide direction during evaluation CRM products to first-time users.

  • Work closely with the Territory Managers to drive business opportunities and sales growth.

  • Maintain expert status and continuing clinical and technical proficiency in CRM. Product expertise should go beyond features and benefits, focusing also on design, development, clinical application and competitive positioning. Attend scientific symposia, congresses, or other meetings for continuing education and to support product displays.

  • Obtain Abbott Company certification to support implantation of Abbott CRM technology.

  • Assist with Regional/National activities such as: timely Product Experience Report submissions; inventory consignment counts and inventory management.

  • Role model Abbott values and ensure all Regional activities maintain a positive customer perception of the Abbott brand.

Required Education and Experience :

  • Completed Bachelor of Science or Engineering degree, or related technical degree.

  • Industry-related experience; experience in cardiac rhythm management is preferred.

  • Driver’s License and willingness to travel up to 50% of the time in the assigned territory.

  • Excellent written and verbal communication skills. French an asset.

  • Ability to influence, approachable, ability to build credibility with customers as a knowledgeable resource.

  • Ability to deal with ambiguity.

  • Excellent problem solving and organizational skills.

  • Demonstrated ability to work in a team environment is key.

  • Demonstrated verbal and written communication, interpersonal and presentation skills.

  • Conversant in Microsoft Office - Word, Excel, PowerPoint.

  • Must be able to perform intermediate level arithmetic calculations, including ratios, rates and percentages; draw and interpret graphs; apply the principles of rational systems to solve practical problems; effectively deal with a variety of tangible variables in situations where only limited standardization exists; and interpret a variety of instructions furnished in written, diagrammatic or schedule form.

  • Occasional weekend travel may be required for meetings and case support.

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An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email