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Sutter Health Business Services Representative in Vallejo, California

Position Overview:


The incumbent for this position will greet, interview and register incoming patients or their representatives in a prompt, professional and courteous manner to secure accurate and complete information ensuring the patient's care is not delayed and financial obligations are met; collect and reports cash on an accurate and daily basis; verify and document eligibility and benefits for patient's specific payer (s). Additionally, the incumbent for this position will reschedule appointments in accordance with scheduling policy and physician protocol; answer incoming calls on a next-available- representative basis; take messages and provide scheduling information to patients promptly and courteously; and reconcile fee/charge tickets.



High school diploma or equivalent is required. Certificate of completion for medical terminology is desired. Work experience in a customer related field, which requires speed and accurate data gathering, excellent and professional demeanor in an atmosphere of changing priorities is required. Previous experience operating multi-line telephone systems is desired. Recent, unassisted working experience with medicade, medi-cal, and private insurance payers, ICD-9 coding, collecting payments, issuing and posting of receipts is required.

Basic telephone etiquette is required. Answers calls in a professional manner. A minimum typing speed of 45 wpm, error free is required. Basic computer experience, 10 key by touch or by sight, and hands on experience with other office equipmentment, including copy and fax machines.

Organization: Sutter Medical Foundation - West

Employee Status: Regular

Benefits: Yes

Position Status: Non-Exempt

Union: No

Job Shift: Day/Evening

Shift Hours: 8 Hour Shift

Days of the Week Scheduled: Monday-Friday

Weekend Requirements: Other

Schedule: Full Time

Hrs Per 2wk Pay Period: 80

Applications Accepted: All Applications Accepted

Additional Location: 2700 Lowe Court, Fairfield, California

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.