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Hyatt Experience Planner in TUCSON, Arizona

Description:

SUMMARY

As an Experience Planner, you are responsible for overseeing the Experience Planning processes and Reservations for prospective guests, developing relationships with clients and offering helpful suggestions and solutions to experience planning needs. The purpose of this position is to optimize spa and programs bookings and assist guest relations when needed, providing superior customer engagement with a thoughtful approach to sales.

Essential Functions

Make authentic connections with Miraval guests.

  • To handle all incoming lines and assist guestswith inquiries to describe Miraval and offer and complete the reservationsprocess, including guest contact information, billing information, specialrequests, transportation, etc.

  • To handle all email in boxes assigned to thereservations team and communicate with good verbal communication skills toguests via email.

  • To be proficient in all activities and servicesof Miraval and to personally experience some of the offerings to be able todescribe the Miraval guest experience with firsthand knowledge.

  • To attend all training classes of Miravalinformation to stay current on all aspects of Miraval procedures, services andofferings.

  • To sell day spa reservations, gift certificatesand other assigned products and services.

  • Complete daily and weekly reports as assigned.

  • Provide helpful and cooperative communicationbetween sales, catering, front office and accounting on a regular basis and alldepartments as needed.

  • Other duties and responsibilities as assigned

  • Experience Planners will work on completingtheir personal revenue goal as well as the team’s on a monthly basis

.

Qualifications:

QUALIFICATIONS

  • Minimum of 2 years of high-end sales and customer service experiences preferably in a call center, sales/customers service and/or hospitality environment.

  • Advanced technology proficiency with thorough working knowledge of GDS, reservations software and booking systems (Visual One preferred).

  • Exceptional verbal and written communication skills with ability to skillfully articulate resort information to guests and new agents.

  • Exceptional time management, detail and organizational skills.

  • Must be a strong compassionate leader with a self-sacrificing personality.

  • Professional demeanor with exceptional verbal, written and electronic communication skills.

  • Must be completely flexible and be able to work weekdays, weekends, mid shifts, nights and holidays.

  • High Speed internet

  • At home office or space free of distraction and additional noise (pets, children, room-mates, spouses)

Primary Location: US-AZ-Tucson

Organization: Miraval Arizona Resort and Spa

Pay Basis: Hourly

Job Level: Full-time

Job: Reservations

Req ID: TUC000805

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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