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ManpowerGroup Customer Service Admin in Tracy, California

Customer Service Support

Schedule: Monday - Friday 8:00am to 5:00pm

Pay Rate: $17.50

This position is responsible for performing administrative support and advanced clerical duties for the Customer Sales and Service Department.

Administration Major Deliverables

  • Knowledge of administrative and advanced clerical procedures.

  • Advanced PC skills are essential, e.g. Windows XP, MS Office 2003, Outlook, Excel, Word, PowerPoint, Visio, Adobe Acrobat , AS400, Oracle, CRM, AlcoaDirect.

  • Develop and maintain PC based queries and other reports as required by the sales service unit.

  • Compile information for maintaining and distributing daily, weekly and monthly reports, as required.

  • Create/Maintain charts to track department metrics and outstanding forms.

  • Administrative accuracy of customer POs.

  • Tax-Exempt Certificate verification.

  • Review ARI trends and work towards solving root cause

  • Administer and be accountable for entering misses for the VMI order type 99 program.

  • Respond to inquiries, prepare written quotations, communicate pricing requests to marketing and then follow-up with customer.

  • First responder to Cold Calls. Forward information to appropriate CSR.

  • Entry of information into quote system

  • Customer paperwork administration [responds to cert requests, export shipment paper, send paperwork to prime contractor and sub, entering shipment information in customers systems]

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.