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BenefitMall Supervisor, Operations in Towson, Maryland

This role is responsible for team-s effectiveness in the support and communications to clients regarding product usage, payroll issues, and ongoing projects that relate to client relationships and overall satisfaction and client retention.

Monitor and participate in daily activities involving follow-up, take escalated client calls and emails, and work to resolve open issues - escalate or seek assistance from the manager for resolution of elevated or very complex client issues

Evaluate staff weekly using programs in place and meet with the staff monthly via individual one-on-one meetings to discuss progress, development, and future goals

Show leadership in adopting policies/procedure changes and effectively communicating them to the staff

Responsible for ongoing training and mentoring of staff

Excellent oral and written communication skills

Ability to understand and carry out instructions furnished in written, verbal, and diagram form

Ability to effectively present ideas, facilitate group decision making process, and negotiate with internal and external customers

Ability to juggle shifting priorities and deadlines with various complex issues at a departmental or functional level

Ability to work in a fast-paced and evolving environment

Excellent organizational and time management skills

Other duties as assigned by manager

Ability to work overtime during 4th quarter busy time

Physical requirements include sitting, frequently speaking and hearing, and occasionally standing, walking, bending, crawling, kneeling and the ability to lift up to 25lbs

Occasional overtime or extended hours as required by manager, especially during months preceding and following quarter/year end

Approximately 5% business travel required

High school diploma or General Education Degree (GED) required. Bachelor's preferred.

3 years of prior job-related experience required.

Technical skills including creating/maintaining spreadsheets, learning new systems, and interacting with various databases

Demonstrated working knowledge of payroll and its applications, as well as the Payroll industry

CPP/FPC certification preferred

Excellent customer service and interpersonal skills

Experience with Microsoft office products including Word, Excel, and Outlook, as well as web browsers

Strong written and verbal communication skills

Ability to work with others on projects

At BenefitMall, we believe a company is only as good as its investment in an employee’s future. We offer professional growth and tuition reimbursement, a rewarding wellness program, and numerous employee discount programs. In addition to our family centered, casual work environment, joining our team means receiving competitive compensation, comprehensive health benefits, paid time-off, employer-paid holidays, and 401(k) match.

When you join BenefitMall, you aren’t just starting a new job, you become an important part of our growing and collaborative team. With over 40 years of providing benefits services nationally, BenefitMall is an industry-leader dedicated to offering top-notch solutions to our clients.

We are an EOE F/M/D/V

BenefitMall provides equal employment opportunities to all employees and applicants for employment without regard to race, color creed, religion, sex, national origin, age, citizenship, disability, veteran status or any other protected status. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Job ID: 2021-1865

Street: 501 Fairmount Avenue

Responsibilities: Monitor and participate in daily activities involving follow-up, take escalated client calls and emails, and work to resolve open issues - escalate or seek assistance from the manager for resolution of elevated or very complex client issues Evaluate staff weekly using programs in place and meet with the staff monthly via individual one-on-one meetings to discuss progress, development, and future goals Show leadership in adopting policies/procedure changes and effectively communicating them to the staff Responsible for ongoing training and mentoring of staff Excellent oral and written communication skills Ability to understand and carry out instructions furnished in written, verbal, and diagram form Ability to effectively present ideas, facilitate group decision making process, and negotiate with internal and external customers Ability to juggle shifting priorities and deadlines with various complex issues at a departmental or functional level Ability to work in a fast-paced and evolving environment Excellent organizational and time management skills Other duties as assigned by manager Ability to work overtime during 4th quarter busy time Physical requirements include sitting, frequently speaking and hearing, and occasionally standing, walking, bending, crawling, kneeling and the ability to lift up to 25lbs Occasional overtime or extended hours as required by manager, especially during months preceding and following quarter/year end Approximately 5% business travel required

Qualifications: High school diploma or General Education Degree (GED) required. Bachelor's preferred. 3 years of prior job-related experience required. Technical skills including creating/maintaining spreadsheets, learning new systems, and interacting with various databases Demonstrated working knowledge of payroll and its applications, as well as the Payroll industry CPP/FPC certification preferred Excellent customer service and interpersonal skills Experience with Microsoft office products including Word, Excel, and Outlook, as well as web browsers Strong written and verbal communication skills Ability to work with others on projects

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