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Delta Air Lines, Inc. Global Sales Support Performance Manager in TOKYO, Japan

Global Sales Support Performance Manager

Japan, Tokyo

Global Sales

07-Sep-2021

Ref #: 9329

LinkedIn Tag: #LI-JM1

How you'll help us Keep Climbing (overview & key responsibilities)

The role of the Global Sales Support Performance Manager consists of a broad range of responsibilities including:

  • Leadership: Leading, mentoring and developing teams of 10-15 Associates across a matrixed organization to offer industry leading customer satisfaction to contracted B2B agency and corporate accounts representing $20B in revenue to Delta. Supports and leads team to deliver consistent and accurate customer support using solid business decision making and judgement. Teams may be hybrid based, with a mix working virtually and in an office setting.

  • Customer Support and Operations: Supporting an operation across multiple customer segments and partner airlines. Monitors daily customer interactions to achieve performance goals.

  • Sales: Establishing direct relationships with high value B2B customers to influence premium revenue sales, protect revenue margins and offer service “after the sale” in order to strengthen the Global Sales value proposition. Partners with Global Sales teams and leaders to understand and support account value and strategies

  • Develops both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and well-being.

What you need to succeed (minimum qualifications)

  • Bachelor's degree or equivalent work experience with exposure to an operational environment.

  • Two years leadership experience preferred, or experience directly related to coaching and mentoring in a team environment as well as in a mix of virtual and office settings.

  • Ability to manage multiple and shifting priorities in a fast paced and constantly changing environment.

  • Fluency in Japanese and English (both written/spoken).

  • An advocate of diversity, equality and inclusion, possessing strong interpersonal skills and ability to work well with others in a team environment.

  • Results-oriented and delivers on commitment; demonstrating time management, organizational and communication skills.

  • Self-starter and good analytical thinker with an innovative approach to problem solving and customer service.

  • Knowledge of travel agency distribution systems; ticketing and Sales Support policies and procedures; and Groups products.

  • Proficient use of Microsoft Office suite; working knowledge of Axis, Oscar and Air4 desired; additional applications required in role include salesforce.com, KANA, Tigre, TGM, etc.

  • Schedule flexibility is a must, as rotational work coverage may include weekday, weekends, evenings and holidays; some travel will also be required.

  • Practices safety-conscious behaviors in all operational processes and procedures.

  • Must be performing satisfactorily in current position.

What will give you a competitive edge (preferred qualifications)

  • Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here

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