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BayCare Health System Customer Communication Specialist - St. Joseph's Hospital in TAMPA, Florida

Title: Customer Communication Specialist - St. Joseph's Hospital Location: FL-Tampa-St. Joseph's Hospital Job Number: 217728

BayCare Health System is currently in search of our newest Team Member who is passionate about providing outstanding customer service. As part of the community since 1934, St. Joseph’s Hospital has been a partner for continued health and wellness.

The Customer Communication Specialist serves as the initial point of contact for multiple BayCare Health System hospitals via hospital switchboards. The position is responsible for:

·Responding promptly to internal and external customer inquiries, transferring calls to appropriate areas, working through various emergency response codes/plans, scheduling customer appointments for various procedures and/or through various departments as well as resolving issues in an appropriate and timely manner.

·Ensures prompt and proper contact with customer via standard scripts and procedures.

·Delivers world-class customer service in a high-stressed, fast-paced work environment.

·Team member needs to be self-motivated and have proven ability to multi-task between various systems and support service objectives.

·Other duties as identified/defined.

·Proficiency in the following modalities within 240 hours of training: Customer Service and Emergency Response.

·Maintains appropriate logs.

Requirements:

·1 year of previous customer service and/or emergency response experience.

·Basic experience using Microsoft office or other computerized systems.

BayCare offers a competitive total reward package including benefits, paid time off, tuition reimbursement, 401k match and additional yearly contribution, yearly performance appraisals and team award bonus, community discounts and the chance to be part of an amazing team and a great place to work!

Qualifications:

Certifications and Licensures

None Required

Education

RequiredHigh School or Equivalent

Experience

Required1 yearReference summary for details

Specific Skills

RequiredWork with minimal supervision

RequiredWritten and verbal communication skills

RequiredMedical terminology use and understanding

RequiredInterpersonal skills

RequiredMulti-tasking skills

RequiredOrganizational skills

RequiredComputer skills appropriate to position

RequiredCustomer service skills

RequiredAdministrative and clerical skills

Schedule: Varies

Shift: Variable

Shift Hours: Varies

Weekend Work: Every

On Call: No

Employment Status: ACTIVE FULL TIME

Equal Opportunity Employer Veterans/Disabled

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