BayCare Health System Customer Communication Specialist - St. Joseph's Hospital in TAMPA, Florida
Title: Customer Communication Specialist - St. Joseph's Hospital Location: FL-Tampa-St. Joseph's Hospital Job Number: 217728
BayCare Health System is currently in search of our newest Team Member who is passionate about providing outstanding customer service. As part of the community since 1934, St. Joseph’s Hospital has been a partner for continued health and wellness.
The Customer Communication Specialist serves as the initial point of contact for multiple BayCare Health System hospitals via hospital switchboards. The position is responsible for:
·Responding promptly to internal and external customer inquiries, transferring calls to appropriate areas, working through various emergency response codes/plans, scheduling customer appointments for various procedures and/or through various departments as well as resolving issues in an appropriate and timely manner.
·Ensures prompt and proper contact with customer via standard scripts and procedures.
·Delivers world-class customer service in a high-stressed, fast-paced work environment.
·Team member needs to be self-motivated and have proven ability to multi-task between various systems and support service objectives.
·Other duties as identified/defined.
·Proficiency in the following modalities within 240 hours of training: Customer Service and Emergency Response.
·Maintains appropriate logs.
·1 year of previous customer service and/or emergency response experience.
·Basic experience using Microsoft office or other computerized systems.
BayCare offers a competitive total reward package including benefits, paid time off, tuition reimbursement, 401k match and additional yearly contribution, yearly performance appraisals and team award bonus, community discounts and the chance to be part of an amazing team and a great place to work!
Certifications and Licensures
RequiredHigh School or Equivalent
Required1 yearReference summary for details
RequiredWork with minimal supervision
RequiredWritten and verbal communication skills
RequiredMedical terminology use and understanding
RequiredComputer skills appropriate to position
RequiredCustomer service skills
RequiredAdministrative and clerical skills
Shift Hours: Varies
Weekend Work: Every
On Call: No
Employment Status: ACTIVE FULL TIME
Equal Opportunity Employer Veterans/Disabled