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HealthCare, Inc. Broker Support Specialist in Tampa, Florida

Pivot Health is an insurance product development, management and marketing company with offices across the U.S. Pivot Health manages the coverage business affiliated with HealthCare.com by developing proprietary insurance products and building relationships with many national carriers. Our family of companies align to provide consumers with quality health insurance plans to meet their evolving needs.

This position is a great first step for transitioning into a sales career and watching your contributions help our business to grow.

Broker Sales Support Specialist, you will be responsible for providing concierge level support to the outside broker distribution for process and technical support while also delivering service on new and existing policies. This is a business- savvy individual with strong customer service experience.

Primary Responsibilities:

  • Respond via telephone or email to questions from Insurance Brokers regarding contracting, website logins, navigating the website, and/or questions about clients

  • Complete necessary research on broker questions and issues using multiple systems and resources and prepares appropriate responses

  • Conduct outgoing calls to provide answers and additional information to sales representatives and brokers related to their previous inquiries.

  • Records all required supporting documentation for phone calls and written correspondence to provide for tracking and to ensure compliance

  • Participate in training opportunities to develop advanced product knowledge in order to share current product administrative processes and guidelines

  • Build positive business relationships with insurance brokers to ensure continued interest in Pivot Health products and service

  • Successful completion of the training program including demonstrated proficiency of the material

  • Continuously achieve monthly performance goals and objectives as outlined by leadership

  • Participate in outbound calls campaigns to promote agency meetings, new products and promotions

    Required Qualifications:

  • 5+ year of customer service or broker support service experience, analyzing and problem solving for customers/agents, is required

  • 3+ years of customer service or broker support service experience in health insurance preferred but not required

  • A minimum education level of college classes or equivalent work experience

  • Demonstrated ability in using computer and Windows PC applications, which includes strong keyboard and navigation skills and learning new computer programs

  • Ability to multi-task, including the ability to navigate a computer while speaking on the telephone

  • Ability to develop an understanding of our multiple products and the levels of benefits within each product

  • Ability to work regularly scheduled shifts within our hours of operation including the training period

The Perks

  • Medical, dental, and vision with 100% company paid premiums for the employee

  • Up to 15 days of paid time off

  • 10 company observed holidays with an additional 3 floating holidays

  • Annual learning and development stipend

  • 8 weeks of paid parental leave

  • EAP services

  • 401k plan with company match

  • Most importantly, an inclusive company culture established by an incredible team!

Get to Know Us!

https://www.healthcare.com/

linkedin.com/company/healthcare-com

We celebrate diversity, and we’re committed to providing an inclusive work environment. This means our hiring and employment decisions are based on qualifications, merit, and business need.

We’re proud to be an equal opportunity employer.

If you need assistance or an accommodation due to a disability, please contact us at careers@healthcare.com.

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