BayCare Health System Customer Communication Specialist Senior - St. Anthony's Hospital in ST. PETERSBURG, Florida
Title: Customer Communication Specialist Senior - St. Anthony's Hospital Location: FL-St. Petersburg-St. Anthony’s Hospital Job Number: 218094
BayCare Health System is currently in search of our newest Team Member who is passionate about providing outstanding customer service to our community at St. Anthony’s Hospital. St. Anthony's has a long tradition of providing a wide range of exceptional health care services to our community — more than 85 years of advancing superior health care.
The Customer Communication Specialist Sr. serves as the initial point of contact for all BayCare Health System hospitals via hospital switchboards. The position is responsible for:
·Responding promptly to internal and external customer inquiries, transferring calls to appropriate areas, working through various emergency response codes/plans, scheduling customer appointments for various procedures and/or through various departments as well as resolving issues in an appropriate and timely manner.
·Ensures prompt and proper contact with customer via standard scripts and procedures.
·Delivers world-class customer service in a high-stressed, fast-paced work environment.
·Team member is self-motivated and have proven ability to multi-task between various systems and support service objectives.
·Proficiency in the following modalities: Customer Service and Emergency Response. Responsible for maintaining logs, pulling data and running reports.
·Provides support in relation to the department by maintaining department directory, middleware applications and knowledge base.
·Assists with department projects as needed. May handle difficult situations and assist with training and assessment of newly hired Customer Communication Specialist team members.
·Other duties as identified/defined. 2 years of previous customer service and/or emergency response experience.
·Advance experience using Microsoft office or other computerized systems.
BayCare offers a competitive total reward package including benefits, paid time off, tuition reimbursement, 401k match and additional yearly contribution, yearly performance appraisals and team award bonus, community discounts and the chance to be part of an amazing team and a great place to work!
Certifications and Licensures
RequiredHigh School or Equivalent
Required2 yearsReference summary for details
RequiredWork with minimal supervision
RequiredWritten and verbal communication skills
RequiredMedical terminology use and understanding
RequiredCustomer service skills
RequiredComputer skills appropriate to position
RequiredAdministrative and clerical skills
Shift Hours: Varies
Weekend Work: Every
On Call: No
Employment Status: ACTIVE FULL TIME
Equal Opportunity Employer Veterans/Disabled