Drury Hotels General Manager in St. Louis, Missouri
Property Location:5 Lambert Drury Place - St. Louis, Missouri 63088
YOU BELONG AT DRURY HOTELS.
Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do matters at Drury Hotels. There’s a place for you here today (and for tomorrow) in this position.
As experts in hotel operations creating memorable guest experiences, Drury Hotels Company’s General Managers support our vision, core values and goals by taking exceptional care of our team members who take exceptional care of our guests.
WHAT YOU WILL DO
Expect to be appreciated for who you are and recognized for what you do. Smiles included. As part of Drury Hotels Hotel Operations Leadership team, you will:
You will provide expert leadership across all departments of the hotel taking the lead on providing exceptional service to each guest and train, develop and coach team members to achieve success in their roles.
You will cultivate an environment of exceptional guest service by establishing high service standards by hiring the right team members with the right attitude for the right position.
You will role model quality assurance best practices each day with the team and consistently meet or exceed all quality assurance visit measurables.
You will deliver on key business measures of service, cost and labor controls and team engagement through hands-on leadership, delegating and empowering team members.
You will assist in developing an annual operating budget for the hotel and ensure the hotel meets and or exceeds expectations.
You will use good critical thinking skills to successfully handle challenging situations, proactively resolve issues and show dedication to continuous improvement.
You will lead the recruitment, selection hiring, training and promotion of team members while ensuring all team members are provided the support and tools to be successful in their position.
WHAT WE EXPECT OF YOU
A positive, can-do attitude required.
Bachelor’s degree in hospitality, business or related field preferred.
Minimum of three years supervisory experience with demonstrated leadership success. Hotel specific experience preferred.
WHAT YOU CAN EXPECT FROM US
So. Much. More.
Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are … and well compensated for all you accomplish.
- Incentives - Quarterly bonuses (we succeed together!)—shared for all based on hotel results
- Health and well-being - Medical, dental, vision, prescription, life, and disability
- Retirement - Company-matched 401(k)
- Work-life - Flexible spending accounts, Team Member Assistance Program, paid time off, and hotel discounts
- Career growth - Mentorship, cross-training, development plans, management training, and more—60% of management positions promoted internally
- Award-winning - Ranked among Forbes’ Best Midsize Employers (2021) and highest in Guest Satisfaction Among Upper Midscale Hotel Chains by J.D. Power 16 years in a row (that’s a record!)
Rise. Shine. Work Happy.
ABOUT DRURY HOTELS
At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That’s the Drury Way. Our 5,000 team members work together—across 150 hotels in 26 states—to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide. EOE
Drury Hotels is an equal opportunity /affirmative action employer. If you require an accommodation in order to view or apply to open positions or for any other part of the application or employment process, please call 888-324-1897 or email firstname.lastname@example.org.