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BOOZ ALLEN & HAMILTON INC Incident Manager in SPARTA, Wisconsin

JOB REQUIREMENTS: Job Number: R0102599 Incident Manager Key Role: Provide support system SMEs with technical triaging of high priority incidents causing significant user impact, leverage expertise in technical team leadership, and ensure troubleshooting effort is thorough and consistently structured. Provide technical expertise to develop executive reports to portray the details of triage efforts correctly. Lead technical SMEs in complying with ITIL best practices for service management and incident response. Lead distributed technical teams toward the resolution of issues through effective engagement and communication with stakeholders. Exercise sound judgment in the evaluation, assignment, and escalation of issues. Document findings and provide analysis of resolved issues to leadership through effective written communication. This position requires the ability to be available for either 1st shift (7:30 am - 4:00 pm ET) or 2nd shift (3 pm - 11:30 pm ET) with published schedules worked out in advance Due to the 24x7 nature of IT incident management. Basic Qualifications: -4+ years of experience in working with IT incident response operations -Experience with ITIL service management and incident management -Experience with using Microsoft Outlook, including e-mail, calendaring, and meeting setup, to set up meetings, manage calendars and receive, respond, and send e-mails in formats such as attachments and links -Experience with using Microsoft Office, including Word, Excel, and PowerPoint to deliver executive-level status reports -Experience with error assessment -Ability to work 1st or 2nd shift, including weekends or holidays -Ability to obtain a security clearance -HS diploma or GED and 13+ years of experience with systems analysis or BS degree in CS or EE and 5+ years of experience with systems analysis Additional Qualifications: -Experience with virtual team management -Experience in the VA -Possession of excellent critical thinking skills -Public Trust clearance Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. We're an EOE that empowers our people-no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other protected characteristic-to fearlessly drive change. We are proud of our diverse environment. EOE,M/F/Disability/Vet. ***** APPLICATION INSTRUCTIONS: Apply Online: