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Ricoh Americas Corporation Field Services Support Representative I in South Bend, Indiana

Qualified candidates for this position should be fully vaccinated by 1st day of hire for the Covid virus. Ricoh will evaluate requests to reasonably accommodate qualified candidates who have not been vaccinated because of a disability or sincerely held religious belief, practice, or observance.


This position is designed as an entry level technician position to service and repair a variety of company products. Provides installation, preventative maintenance, connectivity/networking adjacencies and routine service on small printer, low end segment devices at customer locations usually within a specific geographic area.


  • Achieves expected productivity levels associated with assigned workload and level of experience.

  • Takes responsibility for territory, inventory and customer relationships and escalates appropriate issues in a timely manner.

  • Demonstrates good technical and customer relation skills.

  • Invoices for services outside of contractual obligations.

  • Demonstrates Technical Expertise

  • Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on assigned equipment.

  • Performs Basic Connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing standalone and network devices including scanning and @remote type technologies.

  • Performs effective troubleshooting and repairs or replaces equipment components as necessary.

  • Demonstrates required digital competencies associated with assigned products and level assignment.

  • Completes technical training on new technologies as assigned.

  • Supports Territory

  • Effectively executes all required territory management and call handling procedures.

  • Works closely with sales partners to maximize leads and upgrade opportunities.

  • Maintains and manages parts inventories with a high degree of accuracy.

  • Assist with calls in support of other calls on vacation/training.

  • Completes all required administrative tasks in an accurate and timely manner.

  • Complies with all company policies.

  • Customer Service

  • Interacts with external customers for the purpose of determining service needs ensuring overall high level of customer satisfaction.

  • Exhibits professional appearance and professional demeanor at all times.

  • Maintains productive, professional relationship with all company personnel, contributing to the overall success of the team.

  • Responsible for maintaining a "car stock" inventory.

  • Performs other duties as assigned.

QUALIFICATIONS (Education, Experience, and Certifications)

Typically Required:

  • Requires high school diploma. Completed classes and experience involving computers, electronics, mechanics, basic network and basic connectivity and printing software application is desired.

  • Requires a valid state driver’s license and minimum level of auto insurance coverage per company policy as position entails extensive use of personal car while on company business.


You are our differentiator . You are the face of Ricoh. In order for you to deliver exceptional customer experiences, you need an exceptional employee experience. Our people are at the center of what is possible.

Expand your horizons . Just because you start your Ricoh career doing one job, it doesn’t mean you'll be limited to that position. With a range of available roles and training opportunities, we provide many ways to transform both yourself and the company.

Make an impact . We are at a time in our history where your energy, creativity, and thoughtfulness will create a more successful and sustainable future for our company, our communities, and society.

From comprehensive medical plans to financial and work-life balance benefits, we value and promote the well-being of our employees by offering the following:

  • Medical Coverage - Vision Coverage

  • Dental Coverage

  • Short/Long Term Disability

  • Term Life and AD-D Insurance

  • Spouse and Dependent Life Insurance

  • Flexible Spending Account

  • EAP and Work Life Benefits

  • Time off Benefits including: Vacation, Sick, and Holiday

  • Tuition Reimbursement......and many more

At Ricoh, we embrace and respect the collective and unique talents, experiences, and perspectives of all people. Together, we inspire remarkable innovation. That's how we live the Ricoh Way. And with our commitment to ethics, you can be sure that we're doing it with transparency, integrity and corporate social responsibility.

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

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