Social & Scientific Systems (S-3) Project Director (Juvenile & Family Residential Management Unit) in Silver Spring, Maryland
DLH Corporation serves federal government clients throughout the United States and abroad delivering technology enabled solutions in key health and human services programs. The Company's core competencies include secure data analytics and statistics, clinical trials and laboratory services, a full suite of public health research offerings, performance evaluation, system modernization, operational logistics and readiness, and strategic digital communications. DLH has over 2,000 employees serving numerous government agencies. DLH’s portfolio consists of Defense & Veteran Health Solutions, Human Services Solutions and Public Health & Life Sciences.
Under the supervision of the President, this position will oversee all tasks under the ICE Juvenile and Family Residential Management Unit (JFRMU) Monitoring and Compliance contract and will serve as the main point of contact for the government. This position also contributes the the growth of the corporate qualifications and development of new business in the monitoring and compliance area.
Provide program management support to JFRMU
Develop and maintain subject matter expert pool in related disciplines
Ensure all inspection activities are completed accurately and on time
Oversee delivery of training and technical assistance, to include supporting an annual, National training program
Draft or review drafts of high level stakeholder communication
Prepare and present internal and external reports and briefings
Ensure quality assurance and client satisfaction
Oversee rapid response to emergencies or urgent needs
Oversee the tracking and follow up all inspection findings
Oversee all staff and consultants assigned to include recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining as appropriate
Monitor and control contract expenditures keeping within Danya and DHS guidelines
Support the development and growth of area capabilities to include business development activities
Other duties as assigned.
Company Core Competencies
Customer Service: Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image.
Initiative: Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development.
Communication: Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.
Teamwork: Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere.
Role Based Competencies – Management
Budget/Cost Control: Plans for and uses resources efficiently, always looks for ways to reduce costs, creates accurate and realistic budgets, tracks and adjusts budgets, contributes to budget planning.
Decision Making/Judgment: Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, and communicates decisions to others.
Hiring: Defines position requirements and necessary skills, recruits large applicant pool. Prepares for and conducts good interviews, values both experience and potential, selects appropriate candidates, builds teams with complementary skills, promotes diversity in hiring.
Managing Diversity: Maintains an inclusive workplace, maximizes contributions of all employees, and develops strengths in all team members.
Managing for Results: Sets challenging and productive goals for team, keeps team accountable for actions, provides leadership and motivation, provides resources and support, uses checkpoints and data to track progress, sets up systems and processes to measure results.
Planning: Develops realistic plans, sets goals, aligns plans with company goals, plans for and manages resources, creates contingency plans, coordinates/cooperates with others.
Project Management: Establishes project goals, milestones, and procedures, defines roles and responsibilities, acquires project resources, coordinates projects throughout the company, monitors project progress, and manages multiple projects.
Bachelor’s degree (Master's degree preferred) in a field related to organizational development, management, public administration, project management, criminal justice, social work, psychology, business, or a similar appropriate discipline from an accredited university.
Demonstration of project management support services with large, high risk, sensitive projects and/or division-level management experience.
10+ years related experience or equivalent combination of education and experience in quality assurance, performance management, compliance or inspections programs and risk management in either the public or private sectors.
Program/project management certification a plus.
Experience in the management of publicly funded programs targeting juveniles or other social services settings is preferred. Demonstrated work experience managing a Federally-sponsored compliance/quality assurance program is preferred.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate orally/speak, hear, read/comprehend, write, and see. The employee is required to stand and walk. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Unique Job Requirements and Characteristics
Must pass government limited trust background investigation
Must be able to work at ICE headquarters as needed
DLH is committed to fostering a diverse workforce and is proud to be an Affirmative Action/Equal Opportunity Employer of Minorities/Women/Protected Veterans/Individuals with Disabilities. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, age, national origin, veteran status, disability, or any other classification protected by law.
Job ID: 2021-2186
External Company URL: https://www.dlhcorp.com
Street: 8757 Georgia Avenue