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Robert Half International Help Desk Analyst I in SHELTON, Connecticut


Robert Half Technology might have the Help Desk Analyst job for you, if you want to work in an innovative and fast-paced environment. Creatives with talent for solving both routine and unique problems will be a great fit for this position. The ideal candidate is ready to support local and field users in a highly visible role that has a positive impact on both the department and the company. Located in Shelton, Connecticut, the Help Desk Analyst opportunity is a short-term temporary role.

Your responsibilities in this role

  • Independently investigate and implement solutions to technical issues

  • Spot recurring technical issues and deploy solutions to address the root of the problems

  • Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally

  • Answer and follow up on technical help tickets submitted via phone, email, and walk-ups


  • Understanding of basic networking concepts

  • PC Hardware experience

  • NCR experience desired

  • PC skills experience

  • PC desktop/workstations experience

  • PBX-PABX experience preferred

  • IT support ticketing system experience highly valued

  • User administration and bug fixing in a client-server environment

  • Critical thinking, problem solving, ability to work independently

  • Background in installing and configuring operating systems, networked and local printers, and business applications

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

© 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (

Salary: $17.10 - $19.80 / Hourly

Location: SHELTON, CT

Date Posted: February 23, 2021

Employment Type: Temporary

Job Reference: 00720-0011715756

Staffing Area: Technology u0026 IT