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University of Washington SENIOR COMPLETION COACH in Seattle, Washington

Req #: 193318

Department: UW TACOMA

Posting Date: 07/21/2021

Closing Info: Open Until Filled

Salary: Salary and benefits are competitive. Salary is commensurate with qualifications and experience.

Shift: First Shift

Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-professional-staff-librarians-academi-staff-20210208.pdf)

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world. UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. The University of Washington Tacoma is an anchor institution that is deeply invested in its local communities and in student success. As one of three campuses of a world-class university, UW Tacoma is dedicated to interdisciplinary and innovative teaching and scholarship and to engaging the community in mutually beneficial partnerships. UW Tacoma’s commitment to access and diversity is central to an environment where students, staff, faculty and South Sound residents find abundant opportunities for intellectual, personal and professional growth. More information about UW Tacoma and its strategic plan can be found here. (https://www.tacoma.uw.edu/strategic-planning) UW Tacoma seeks applications for the position of Senior Completion Coach in the Office of Student Success. Our goal as a team is to assist students with their academic journey by providing them with the resources they need to achieve their goals. Through our Completion Coach program, we reach out to students to connect them with campus resources and help them develop strategies to persist in college. We also provide support for students who are taking a break and plan to return to UW Tacoma. This position would report directly to the Associate Vice Chancellor for Student Success, and would work closely with another Completion Coach, academic advisors, and other partners on campus. This position is to support the persistence of students through graduation at UW Tacoma, including supporting students who have recently stopped out, and developing systems and programs to support student outreach. The Senior Completion Coach will help develop the UW Tacoma “Comprehensive Care” approach, and coordinate outreach efforts among Completion Coaches and other campus units. DUTIES & RESPONSIBILITIES Outreach to staff and faculty Establish and maintain collaborative working relationships with unit staff, academic and admissions advisors, and other campus colleagues (e.g. Office of the Registrar, Office of Equity and Inclusion, Veteran and Military Services, Campus Housing, Office of Undergraduate Education, Office of Global Affairs, Career Development, student government etc.), to coordinate student outreach and ensure all students receive outreach without redundancies. This will include sharing out lists of students in need of outreach from individual units as well as monitoring the progress of outreach from these units. Monitoring student progress including data entry, data verification, report building, metric tracking The Senior Completion Coach is responsible for the accuracy, timeliness, and completeness of records regarding student outreach from Completion Coaches. They will also assist in maintaining records of student progress for partner units participating in student outreach. The Coach will create reports of student progress and metric tracking for sharing with the broader campus community. They will utilize tools such as: UW BI Portal, UW Tacoma SIS, Canvas, internal Comprehensive Care system, and others. Training in specific systems will be provided. Connect and coordinate across campus units; develop and maintain knowledge of university systems and programs This work entails a deep understanding of university systems, identifying appropriate campus resources and programs, and connecting students with this support. This position requires knowledge of the complexities of the university, including rules, policies, and university structure. Therefore, significant time and training will be committed to ensure coaches are adequately equipped to assist students, and the Coach is expected to take time to maintain connections across campus. Training will include topics like: equity in higher education, self-care, advising and/or coaching best practices, data use and privacy, and student registration systems. Plan and execute programming Additional development of Student Success programming, including the co-creation of student outreach materials, assisting in the development of student communications and monitoring systems, and student success events as assigned. Outreach to Students Senior Completion Coach will work with students in various ways to help prevent, prepare for, and respond to common obstacles encountered in higher education, and provide guidance and resources that support timely graduation plans. In coordination with unit staff and faculty, the Completion Coaches, and with compassion and cultural competence, will reach out to students at risk of leaving UW Tacoma (including students on probation, warning, withdrawing, taking time off with plans to return, with registration holds, and those with an academic alert), who have recently “stopped out”, or who have recently transferred to a local community and technical college. They will serve as a point of contact and case manager for students to help students navigate processes to stay or return to UW Tacoma. Coach will not serve as academic advisor, counselor, or tutor, but will help to connect students to other University supports and services as appropriate. Coach will help students to recognize challenges to their persistence in college and empower them to resolve these challenges independently. MINIMUM REQUIREMENTS:

  • Bachelor’s Degree in any field AND two or more years of experience in a student-serving role in higher education, such as advising or mentoring; ADDITIONAL REQUIREMENTS:

  • Demonstrated ability to work with diverse populations, including people traditionally under-served by higher education;

  • Excellent communication skills, including verbal and written skills in a range of modes of communication;

  • Ability to work collaboratively with a range of stakeholders in a dynamic, evolving environment;

  • Ability to work on multiple tasks, set priorities, and meet deadlines with minimum supervision;

  • Experience using MS Excel and demonstrated ability to learn a range of software and information systems;

  • Ability to understand basic statistical analysis related to student success and retention;

  • Excellent organizational skills;

  • Ability to analyze and interpret policies and procedures. DESIRED

  • Degree focus in social work, education, or related fields;

  • Master’s degree and 1 year of related higher education experience;

  • Additional experience in mentoring, tutoring, advising, or otherwise supporting students;

  • Successful experience in developing and providing programs/services of significant value to students and a higher education institution;

  • Additional experience in data management and analysis, and/or qualitative or quantitative research methods. Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.

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