Bristol Myers Squibb Manager, Cell Therapy Scheduling in Seattle, Washington
At Bristol Myers Squibb, we are inspired by a single vision – transforming patients’ lives through science. In oncology, hematology, immunology and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.
Cell Therapy is one of the most groundbreaking new forms of cancer treatments being studied today. With therapies only in their infancy and BMS’s continued investment in our Cell Therapy capabilities, the growth potential of this science, your career, and the ability to help patients are incredible.
The primary focus of the manager will be managing the daily operations of the Cell Therapy 360 Scheduling and Cell Logistics Call Center whose representatives are responsible for scheduling and monitoring patient treatment schedules for the manufacturing of Celgene’s Clinical and Commercial autologous cellular immunotherapy products. The individual will have both tactical and strategic responsibilities and be willing to roll up their sleeves to do whatever is required to achieve objectives.
This role based out of our corporate offices in Seattle, WA. 5% global travel may be required.
Responsibilities will include, but are not limited to the following:
Provide leadership and build an exceptional team to manage the Cell Therapy 360 Scheduling Call Center and patient scheduling system and process while ensuring staff members are achieving desired service levels.
Support hiring, training, coaching, and onboarding activities related to patient scheduling, cell logistics, case management, and customer service.
Assisting other management team members in identifying trends and establishing call center goals.
Maintains and improves Cell Therapy 360 Scheduling Call Center operations in support of CAR T clinical and commercial operations in North America by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement programs.
Collaborate with manufacturing, supply chain, quality, sales operations, clinical operations, third-party logistics partners and external manufacturers in the creation and/or improvement of the supporting business processes. This includes defining cross-functional workflow, communication, service level agreements, and objectives.
Participate in the development and implementation of patient scheduling infrastructure to support clinical and commercial patient scheduling. This includes standard operation procedures and work instructions as it relates to patient scheduling, cell therapy manufacturing, and cell logistics.
Collaborate with other leaders across the organization and assist in the continuous improvement of the Cell Therapy 360 Call Center’s daily operations.
Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
5+ years of scheduling or planning experience in a pharma/biotech or health services environment.
2+ Experience in managing direct reports (minimum of 2)
Experience in a call center or customer service environment.
Experience working in a regulated environment (cGMP/FDA).
Must be skilled in planning and organizing, conflict management, decision-making, building relationships, innovation management, and resource allocation.
Excellent leadership, communication, and presentation skills.
Ability to make decisions in a fast-paced, high-volume environment.
Proven ability to carry out difficult decisions in a logical, rational manner, and demonstrated ability to work as a management team member and to engage and influence team members.
Highly self-motivated individual, with demonstrated ability to work independently.
Flexibility in responding to change or business needs.
Exceptional customer service orientation.
Ability to accommodate non-traditional work schedules.
If you want to challenge yourself, accelerate your career, and give new hope to patients, there’s no better place than here with our Cell Therapy team. Full of incredible and dedicated team members, those working on CAR-T and other forms of Cell Therapy are transforming patients’ lives through science. From studying individualized cell lines to making brand new discoveries, this bold and personal discipline allows you to grow your career while making a lasting impact on the field of medicine. Join us today.
Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.
Company: Bristol Myers Squibb
Req Number: R1544228
Updated: 2021-07-27 03:58:36.486 UTC
Bristol Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, pregnancy, citizenship, marital status, gender expression, genetic information, political affiliation, or any other characteristic protected by law.