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BD (Becton, Dickinson and Company) Quality Technician in San Jose, California

Job Description Summary

Job Description


Responsible for assisting in the implementation and monitoring of customer product complaints. This position is responsible for reviewing and processing the customer product complaint record, ensuring documentation compliance to established and formalized procedures.

Works on assignments that are semi-routine in nature where ability to recognize deviation from accepted practice is required. Normally receives general instructions on routine work assignments, detailed instructions on new assignments. Can perform work assignments independently with minimum supervision.


  • Requires considerable computer data entry.

  • Reviews and processes customer product complaints daily.

  • Reviews data between multiple databases and exported spreadsheets.

  • Interface with multiple functions and departments.

  • Performing tasks, of moderate complexity, within planned schedules and timelines.

  • Contributes to the completion of milestones associated with specific projects.

  • Ensures discrepancies are corrected and properly documented in the complaint quality record as well as monitoring systems (example: SharePoint or excel).

  • Interacts effectively in various levels of the organization.

  • Verifies work done by peers.

  • Provides guidance to Associates or other functions to ensure compliance to Quality System Requirements.

  • Keeps abreast of the basic requirements for compliance in own area of work and complies with those requirements. Participates as required in training on regulatory issues affecting own area of work. Brings regulatory compliance questions/issues to the attention of management.

  • Follows establish BDB procedures assigned in their training system.

  • Participates in problem solving as needed.

  • Reports quality issues to Manager, QA.

  • Can work effectively in multiple complaint management systems.

  • Performs other related duties and assignments as required. Qualifications: A minimum of a High School Diploma/GEDA minimum of 1 year experience in a medical device environment.A minimum of 1 year experience in customer product complaints.Assets:•Effective interpersonal skills.•Effective analytical/problem-solving skills.•Effective organization and planning skills.•Demonstrated ability to perform multitasks•Excellent communication and writing skills

Primary Work Location

USA CA - San Jose

Additional Locations

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.