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VMware Senior Director, America's Professional Services Program Management - Opportunity for Working Remotely in San Francisco, California

As a senior leader of VMware Program Management Organization (PMO) within VMware Professional Services you will have full responsibility for a team of Program Management leaders whose teams are responsible for leading our customer consulting experience and the running of the VMware Professional Services business. Your services team will be closely aligned with our license and services sales teams, our technical delivery practices, and our Worldwide Services organizations to ensure high quality, on time, and on budget service delivery. You will set clear objectives for personnel, develop a creative practice providing thought leadership in the industry, execute “go-to-market” strategies and programs that will drive growth in market share and revenue. You will lead revenue forecasting for the Consulting organization, accountable for margin and profitability, utilizations, project execution, handling backlog delivery, establishing delivery partner relationships, and ultimately are responsible for customer satisfaction.

In this role you will enact go to market plans and sales enablement of the Program Management Organization with Services sales and License sales. You will lead a transformation of our PMO to support a shifting market model that is more and more focused on SaaS and subscription services. You will also be responsible for business management (revenue and margin), personnel management (hiring, development, utilization), services offering development, and customer satisfaction of specific to the Americas region.

This is an opportunity to transform the AMER PMO of a healthy consulting business by developing and implementing multi-model approaches to project leadership. By not utilizing a “one size fits all” approach, developing the ability to support SaaS, Subscription delivery, large transformational customers, commercial customers, and those in-between.

Additional Responsibilities:

  • Partner with Operations and Finance to improve processes for governance, customer service, financial management, and compliance

  • Support and adhere to fiscal responsibility for the PMO; balancing both client and VMware objectives.

  • Recruit, manage, mentor, and professionally develop a practice of program and project managers

  • Define enablement plans for the PMO by role. This includes on-boarding of new project and program managers and continued enablement (soft and technical skills) to drive delivery success

  • Participate in the pre-sales process with services sales, Program Managers, and consulting architects to understand customer business and technical objectives and product requirements, in order to build client relationships, scope opportunities, and deliver effective solutions

  • Maintain and project a proven understanding of all VMware product lines and corporate messaging

  • Provide support and mentorship to program and project managers on technical, delivery, and operational issues and help them work through obstacles to their success

  • Provide a leadership presence and develop customer relationships with VMware services customers

  • Align closely with regional field teams, service partners, partner teams, enablement teams, solution delivery, and Professional Services Operations

  • Work with virtual/global teams to collaborate on the evolution and improvement of the PMO

  • Solicit thought leadership from team and demonstrates steadfast and sound decision ability in addressing problems with business solutions


  • 15+ years of meaningful IT leadership industry experience

  • 10+ years experience in customer-facing positions as a professional services leader, preferably with a software company consulting organization or global consulting firm.

  • Consistent record of planning and running large, multi-person billable programs for external customers

  • Program management background with 10+ years leading project/engagement managers

  • Budgeting and financial management including development and management of budgets

  • Skilled in leading client concerns to resolution

  • Understanding of consulting field organizations and partner ecosystems – knowledge of key business drivers that can accelerate or prevent change while driving quarterly focused organization

  • Proven interpersonal and project management skills with an ability to handle challenging client demands

  • Experience in a dynamic, startup (or startup-like) environment and ability to thrive in a fluid environment

  • Ability to interact and communicate with CxO-level personnel and navigate customer organizations to ensure successful project delivery and acceptance

  • Excellent communications and interpersonal skills

  • Ability to travel 50%

  • B.S./B.A., M.S./MBA degree preferred

Category : Sales

Subcategory: Services Sales

Experience: Business Leadership

Full Time/ Part Time: Full Time

Posted Date: 2021-10-14

VMware’s Professional Services team is obsessed with helping organizations achieve their goals with the power of VMware technology. As partners throughout their digital transformation, we work with customers to build the IT capabilities, competencies, and culture they need to improve employee and customer experiences, accelerate innovation, and confidently move into the future. Join our team, and you’ll work alongside a diverse group of people who are passionate about sharing their broad expertise and empowering you to do your best work. Our technology is changing the way the world’s biggest brands do business. Where will your impact be made?

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.