Fairmont Reservations Agent in San Diego, California
Reservations Agent You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive! What is in it for you:
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Primarily a resort specialist, responsible for creating an outstanding first impression over the phone, driving hotel sales by presenting the resort experience to our guests and providing exceptional guest service by anticipating guest needs.
Reservations Agents answer inbound calls from guests interested in staying at Fairmont Grand Del Mar. Agents describe the resort and its amenities to our guests and assist them by booking their hotel reservation into our property management system. Answer the telephones in a professional and friendly manner.
Answer all telephone lines in the reservation department promptly and courteously.
Understand technology to answer questions by guests.
Carry out the policies and procedures of Fairmont Grand Del Mar while maintaining the highest degree of professionalism and teamwork.
Must have the flexibility to work a varied schedule due to business levels and industry demand.
Manages and responds to all web related e-mail reservations and/or inquiries, researches guest complaints.
Keep current on all promotions and marketing programs as well as all company policies and procedures.
Upsells rooms where possible according to established procedures to maximize hotel average room rate.
Provides accurate information about the city and the surrounding attractions when asked by guests.
Maintain current information and knowledge on packages, room rates, holiday packages and sales promotions.
Requires sitting for long periods of time in a confined space and in close proximity to other employees to continuously perform essential functions.
Assesses and offers creative suggestions and recommendations to guests/conference requests.
Your experience and skills include:
Good communication skills, attention to detail, customer service skills.
Excellent telephone skills, clear and professional grammar and tone.
Prefer previous selling experience for up-selling duties.
Clear and legible handwriting.
A strong working knowledge of hotel services desirable.
Ability to effectively interact with management staff and other employees in a professional manner.
Possess basic computer skills
Forearms on table
Head/neck in midline; frequent telephone operation
Wrists rest on table in 20 degrees extension to operate keyboard
Rapid finger motions
most of the day
Up to 0-30 minutes per day
Good speech and hearing necessary for talking on telephone.
- Sight for performing paperwork.
Your team and working environment:
Just east of the Pacific and slightly north of Expectation. Welcome to Fairmont Grand Del Mar. An elegant tribute to classic Mediterranean estate, seamlessly fusing old-world charm with modern luxury. Here, an award-winning, Renaissance-inspired spa, critically acclaimed dining, exclusive boutique shopping and championship golf course.
Growth and advancement is not only available, it is actively encouraged. We promote a balanced life for our colleagues, continuously seeking new ways to improve our environment and to support our beautiful home of San Diego.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS