AT&T Network Force Load Analyst in Riverside, California
At AT&T, we bring the world together with technology in ways you never imagined. Whether it’s your next big idea or the newest innovation, we’re looking for people like you to lead the way. Your creative solutions could impact innovations across telecommunications, high-speed Internet and pay TV. It’s an opportunity to combine your passions for entertainment, media and technology to transform our company and your career. Step into a future with AT&T.
Overall Purpose: Forecasts and prioritizes daily support services regarding requests for repair, installation, major moves, adds and changes. Good peer/team working relationship.
Key Roles and Responsibilities: Coordinates the maintenance support activities at the customer site or remotely from company location. Assesses force qualification requirements based on anticipated incoming customer work items and recommends necessary training or identifies force movement to meet needs. Organizes technical and administrative support activities including installation, repair, preventative maintenance, construction, material management or engineering change upgrades. Ensures that all functions are performed in a timely fashion and meet customer and company specifications. Makes scheduling recommendations for field personnel responding to critical situations. Complies with applicable FCC Network outage reporting requirements. Job Contribution: Developing technical professional with some experience. Completes moderately complex work within discipline/specialty area. Contributes to development of concepts/methods/techniques. Moderate team impact. KNOWLEDGE Has expanded technical knowledge in own discipline/specialty area. Applies broader knowledge of discipline/specialty area standards to work assignments. Sound understanding of 1 to 2 specific AT&T technologies/systems/procedures. Deepens technical knowledge through exposure and continuous learning. ANALYSIS/PROBLEM SOLVING Identifies problems/issues. Solves non-routine problems by independently applying judgment to established analysis and standard approaches. Integrates/evaluates multiple factors to develop creative practical solutions. INDEPENDENCE Guided by project and work deadlines; sets own priorities. Uses discretion to complete assignments; independently applies knowledge of technical practices and specialty area standards. Independently completes assignments; participates in diverse projects. CONTRIBUTION TO AT&T TECHNOLOGY Supports technical initiatives normally as part of a larger project. Works on new technologies development and/or existing technologies maintenance. Contributes to milestone project completion. COMMUNICATION Exchanges complex technical information. Provides training/guidance to others in work area breaking down information in a systematic/logical manner. Cultivates good peer working relationships.
Education: Typically a high school diploma, GED or equivalent related administrative or network experience; additional technical training desired. Experience: Typically 1-3 years of technical analytical experience. Supervisory: No. Environmental Requirements: This position may be responsible for contributing to AT&T compliance with environmental laws and regulations as applicable to its job function. This may include, but is not limited to, work related to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws
Principal Functional Skills / Competencies associated with this Title:
Business Data Analysis
Call Center Management
Contingency and Disaster Recovery Management (General)
Customer Service Management
Customer Support Policies, Standards and Procedures
Problem Management Process
Products and Services
Service Request Management Process
Troubleshooting Technical Problems
Note: Additional skills / competencies may be added to this specific requisition. During the application process, you will be asked to provide your proficiency and experience with all the skills / competencies associated with the requisition.
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Job Code - 40290205
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.