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Avantor, Inc. Site Manager - Site Services Major Accounts in Rio Rancho, New Mexico

Job SummaryThe Site Manager oversees complex customer presentations, implementations, and cost reduction initiatives. Strong emphasis and focus is given to revenue growth and operational effectiveness. The Site Manager provides leadership to a team of associates in the form of coordinating daily activities, providing direction, and offering support and guidance in the functional areas related to outsourced service solutions such as: shipping, receiving, inventory management, chemical tracking, warehousing, glass wash, purchasing, desk top delivery, lab support services. A site manager would typically report to a director.The Site Manager is Responsible for one or more customers in multiple states, GxP, as well as asset management, scientific services and collaboration with field sales team.


 Acts as a liaison between customer and Director/Region Manager – Site Services.

 Financials: manages budget and expense reports, revenue growth, TOE reduction, and P&L.

 Management includes recruitment, training and supervision, development of metrics, goals and coordination/communication with sales team and customer.

 Directly responsible for developing and synchronizing the team’s project list to achieve the Site services growth projections. Secures new Services business with service assessments, analysis, costing, proposal development and presentations to customer management.

 Develops and improves services programs. Identifies new service opportunities and develops requirements, presentations, value propositions, tools and implementation plans.

 Coaches and motivates team members to successfully perform job requirements and to meet / exceed goals and objectives; serves as a role model and mentor, in both words and actions, for associates who express and exhibit a desire to pursue individual professional growth and team growth; support team building activities/practices.

 Develops, maintains, and continuously reviews goals and objectives for the department to insure they are in line with the overall corporate goals and objectives; reports on actual performance vs. established goals and objectives; supports continuous improvement practices.

 Plans, develops, and implements programs and procedures within scope of authority with an emphasis on improving department productivity, individual productivity, and corporate

profitability; perform staffing, quality and process analysis of Site Services operations

 Provide training and backup to supervisors to perform required tasks.

 Handles personnel administrative duties such as associate performance appraisals, vacation scheduling, etc.

 Supports Director or Region Manager by assisting with requests for proposals (RFP’s).

 Drives department safety protocol.

 Perform other duties as assigned.

 Ensures GxP compliance and Good Documentation Practices.

 Brings Value to the customer from personal development in the industry.

 Potential to manage Scientific Services.

QUALIFICATIONS (Education/Training, Experience and Certifications)

 College degree or equivalent experience

 Generally 7-9 years experience, with at least 3 years of leadership and/or supervisory responsibility; proficient interviewing skills

 GMP and GLP training preferred

 Spill containment, IATA, DOT, IMDG and Hazwoper training preferred

 CPR training and OSHA Right to Know preferred

 Six Sigma Lean Training a plus

 Inside Sales experience team preferred

 Experience in account development and implementation

 Must be able to travel 25% -50% of the time

KNOWLEDGE SKILLS AND ABILITIES (Those necessary to perform the job competently)

 Conform to all customer requirements for background checks, health and safety issues, security clearances and medical checkups.

 Knowledge of Information Access and ERP Systems; advanced Microsoft Office knowledge with proficiency in Microsoft Word, Excel, PowerPoint and Microsoft Access

 Excellent Customer Service Skills; professional can do attitude

 Demonstrated regard for safety, quality and adherence to protocols, policies and procedures

 Ability to self-manage and self-motivate; forward thinking

 Flexible, adaptable, and multi task oriented

 Strong verbal and written communication skills; solid presentation skills

 Proven leadership experience with solid interpersonal, coaching, and negotiation skills

 Experience in account development and implementation

 Strong industry knowledge

 Strong customer focus (internal and external) with proven ability to establishing high level customer relationships

 Strong organizational skills with ability to prioritize and manage multiple projects

 Demonstrated conflict resolution, trouble shooting and problem solving skills

 General background/understanding of purchasing, inventory management, and cross


 Ability to make sound business decisions with limited consultation with manager

 Understanding of, and ability to administer VWR?s policies consistently

 Ability to prepare and deliver presentations to new and existing client teams


The work environment characteristics and physical effort described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level.

Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems.

A frequent volume of work and deadlines impose strain on routine basis.

Minimal physical effort is required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that may weigh up to 10lbs.

DISCLAIMER:The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.Avantor is proud to be an equal opportunity employer.

EEO Statement

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Equal Employment Opportunity is THE LAW Poster, EEO is the Law Poster Supplement, and Pay Transparency Non-Discrimination Provision using the links below.

EEO is the Law (

OFCCP EEO Supplement (


3rd party non-solicitation policy

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation

Avantor®, a Fortune 500 company, is a leading global provider of mission-critical products and services to customers in the biopharma, healthcare, education & government, and advanced technologies & applied materials industries. Our portfolio is used in virtually every stage of the most important research, development and production activities in the industries we serve. One of our greatest strengths comes from having a global infrastructure that is strategically located to support the needs of our customers. Our global footprint enables us to serve more than 225,000 customer locations and gives us extensive access to research laboratories and scientists in more than 180 countries. We set science in motion to create a better world. For information visit, and find us on LinkedIn ( , Twitter ( and Facebook ( .