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Aston Carter Customer Operations Specialist II in Richmond, British Columbia

Why this job?

Potential to go permanent with the company and have great growth opportunities.

Work from home flexibility

Working with a well-established and highly reputable tech company


Reporting to the Renewals Manager, the Renewals Analyst will become a key contributor in the companies solutions process and will focus on promoting customer retention for a portfolio of products. You will work with existing partners to ensure timely renewals of e-commerce subscription contracts. High customer satisfaction is paramount to drive retention rates.


  • Minimum of 2+ years of Renewal Management/Administration or Sales/Business Operations or Global Support/Shared Services experience.

  • 1-2 years of salesforce experience/training

  • Self-starter with the ability to function independently and in a timely manner

  • Strong analytical skills and problem-solving skills

  • Strong verbal and written communication skills

  • Ability to manage your own workload and adjust priorities to work efficiently and meet deadlines

  • Process-driven individual with strong communication and planning skills


You will be working closely with internal teams and external partners to deliver quality customer service that results in increased renewal and expansion opportunities

You will play an integral role in the success of the companies rapidly growing renewals business

Maintain and review customer renewal information (direct and partner renewals)

Work in partnership with Account Management, Contracts & Sales Operations teams to generate quotes 90 - 120 days in advance of customer renewal dates

Perform all execution activities as it relates to processing, reconciling and closing a renewal (insertion orders, amendments, new terms & terminations)

Educate customers and internal stakeholders on relevant support and renewal opportunities, including program-specific offerings

Perform additional administrative tasks as needed or requested by the Renewals Management & Account Management teams

Build, maintain and enhance renewals documentation and playbook

Participate in process or system improvement projects to support renewals operations

Across all of these projects we expect you to contribute to improving the way we run the business

Enable your leadership teams (Head of Renewals Management & Sales Ops) to make data driven decisions through reporting on renewals, business reviews, retention, and expansion metrics

Escalate any concerns proactively to the Head of Renewals Management to ensure timely issue resolution and seamless customer experience

If you feel that this role is the right fit for you, you meet all the qualifications and are ready to make your next career move, you are highly encouraged to apply! Aston Carter is rapidly interviewing for the right candidate to fill this role.

À propos d'Aston Carter:

Veuillez noter : Des fraudeurs essaient de se faire passer pour des employés d'Aston Carter. Nous n'utiliserons jamais des services gratuits comme Gmail, Telegram ou WhatsApp pour communiquer avec vous et nouse ne vous demanderons jamais d'argent.

Aston Carter, une division d'Aerotek, est un fournisseur d'envergure mondiale de services de recrutement et de dotation de personnel pour les sociétés à la recherche de professionnels du milieu des affaires hautement spécialisés. Aerotek est une société en exploitation d'Allegis Group, un fournisseur multinational de solutions en matière de talent. Aston Carter s'engage fermement à offrir un service de premier ordre aux clients et aux professionnels du milieu des affaires dans un vaste éventail de disciplines, notamment la comptabilité, la finance, la gouvernance ainsi que la gestion du risque et de la conformité. Avec plus de 60 bureaux en Europe, Asie et Amérique du Nord, Aston Carter offre une expertise locale, régionale et mondiale pour répondre aux besoins uniques de ses clients. Reconnu "best of staffing" par nos clients et le talent que nous recrutons, Aston Carter s'engage à livrer un service hors pair a tous nos partenaires d'affaire.

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.