UnitedHealth Group Senior Implementation Project Manager, New Client Implementations (Health Plans) -Telecommute in Richardson, Texas
UnitedHealth Group is working to create the health care system of tomorrow. We are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.
Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant - and built for speed.
Come to UnitedHealth Group, and share your ideas and your passion for doing more. We have roles that will fit your skills and knowledge. We have diverse opportunities that will fit your dreams.
As new pharmacy clients are welcomed to OptumRx, the new client implementation team offers a best-in-class onboarding experience that is powered by strong governance and project management. Our Health Plan Implementation team is a separate and distinct division that handles our most sophisticated new Health Plan clients.
The Senior Implementation Project Manager (Sr. IPM) will oversee all aspects of Health Plan client implementations with multiple lines of business. The primary focus of the Sr. IPM will be managing the implementation objectives of new Health Plan implementations. Sr. IPM will support the organization’s strategic direction and growth in the PBM industry by applying a clearly defined project management approach for new Health Plan implementations.
You will actively engage with all operations and account management leaders across the OptumRx organization to deliver on our promise and manage to a budget throughout the implementation process. In this role, you will also have the opportunity to participate in the sales process for new clients, this includes reviewing and preparing RFP responses, attending prep sessions and delivering in finalist sales presentations, consultation relations, and capability demonstrations.
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Manage and lead new Health Plan (all sizes) implementation, including Commercial, Medicaid, Medicare, and Exchange lines of business
Develop detailed work plans, schedule estimates, resource plans, status reports, and implementation priorities
Direct and coordinate the teams of operations, business, product and technical contributors to ensure the on-time, within budget, successful delivery of properly scoped high-quality project requirements
Ensure factual, timely, and quality implementation tracking, analysis, reporting and communication strategies are utilized using established policies & procedures
Proactively manage client expectations & performance guarantee commitments by partnering with all internal & external project stakeholders. Support the Sales process with client RFP responses, pre finalist support, and represent Optum Rx Implementations at finalist meetings
Serve as Lead communicator for overall project status, with regard to issues, risk, & mitigation strategies for clients, OptumRx, & Optum IT. Provide OptumRx readiness reporting & Optum Elevate readiness reporting
Ensure Service Now automated work flow tool updates are timely and meet QA standards to ensure 100% accuracy per timeline for each implementation. Manage internal team updates to the client SN implementation case to ensure completeness
Provide technical, business, analytical, and strategic guidance to entire ORX implementation team. Attend all IT development meetings to ensure contractual obligations are met and meet regularly with IT lead on progress and obstacles to deploy
Review deliverables and ensure adherence to quality standards, implementations and team performance measurements
Obtain signoffs on all deliverables from key internal & external project stakeholders. Make timely and appropriate decisions to ensure implementations are on track for successful service and go live readiness
Recommend and take necessary actions to direct the analysis and solutions of problems; escalate when needed.
Ensure developed solutions match Client requirements
Partner with Account Management to ensure all implementation items are tracked, documented and closed, in agreement with the client intent
Lead cross-functional quality initiatives centered on improving the implementation process, & post go live lessons to learn reviews with clients and executive leaders
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Bachelor’s Degree (or equivalent experience)
2+ years’ experience in the PBM, health care, pharmacy industry
2+ Implementation or large healthcare project management experience
Independent contributor with the ability to multi-task, work with leaders and ensure client satisfaction
Demonstrated ability to message, position, and present information for maximum customer impact and influence
Experience in influencing internally and externally with soft power, driving cross - functional collaboration, and negotiating win - win solutions
Proven ability to ascertain client needs through active listening skills, and consultatively work with clients to achieve business objectives
Effective skills for navigating and driving results across operations, network, and clinical domains in a highly complex, matrix environment
Must be willing to work through year-end holiday season (Christmas week/NYE/New Year’s Day) as necessary to address client go-live issues and support cross-functional teams
Ability to travel up to 35%
You will be required to adhere to UnitedHealth Group’s US Telecommuting Policy
If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained
Project Management Professional Certification
PBM Account Management experience
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
Colorado Residents Only: The salary range for Colorado residents is $79,700 to $142,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: Senior Implementation Project Manager, New Client Implementations, Health Plans, Telecommute, Telecommuter, Telecommuting, Work at Home, Work from Home, Remote