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TPX Communications Manager, MSx Security Operations in Remote, United States

The Manager, MSx Security Operations supports a 24x7x365 Security Operations Center in the management of the team responsible for the monitoring of security tools, assessments of threats and risks involving client infrastructure, and providing first tier response to security incidents for managed services customers. The Manager, MSx Security Operations also provides oversight and advice regarding firewall change management and change control services. The role establishes and enforces the standard operating procedures for detecting, classifying, and reporting incident and supervises the implementation.

Reports to (Supervisor/Manager):

Works under the supervision of the Director, Managed Security Operations.

Direct Reports:

Directly manages MSx SOC Analysts Tiers 1, 2, and 3

Essential Duties and Responsibilities:

  • Provides day to day management and empowers employees to take responsibility for their jobs and goals. Delegates responsibility and ensures employees have forums for regular feedback.

  • Establish and maintain methods and records documenting team performance on reportable KPIs, with expectations that weekly reports on such KPIs will be reported to Senior Management and Executive Management as well as quarterly and yearly reviews with Senior Management.

  • Ensures systems integrity, stability, and availability for TPx Security Operation Centers, and all products and services supported by the MSx Security team.

  • Maintain employee work schedules for all MSx Security team members, including ticket and special project assignments, shift rotations, training, PTO, PIT, and telecommuting.

  • Develop staffing models utilizing KPIs to ensure staff are distributed efficiently across a 24x7x365 shift to best meet our customer needs.

  • Establish and maintain ongoing communication channels with other supervisors, managers, and directors to ensure policies, processes, and procedures for cross team communication and collaboration is performed in an efficient manner.

  • Maintain transparent communication with employees and upper management. Appropriately communicate organizational information through department meetings, one-on-one meetings, and appropriate email, IM, and regular interpersonal communication.

  • Works with all resource levels to respond to client needs as appropriate

  • Perform other duties and responsibilities as assigned

  • Engage with customers in escalated situations regarding the results of vulnerability scans, compliance audits, and penetration tests to detail and explain remediation options and ensure that customers are fully compliant within their industries.

  • Escalation handling for managed moves, adds, changes, and disconnected services escalated from the SOC Analysts or Senior or Executive Management for customer remediation.

  • Provide dynamic client support in the form of planning and/or execution

  • Assists with the evaluation of new products and technologies

  • Make recommendations on improving procedures

  • Support and participate in SOC engineering efforts such as tool integration, development of automation scripts, testing of new tools and evaluation of new technologies

  • Provide remote support to customers for incident response.

Peripheral Duties:

  • Participate in budgetary discussions relative to MSx Operations infrastructure

  • Remain engaged with technical forums and user groups

  • Evaluate applicability, test, and certify new products

  • Other relevant tasks as directed by department leadership

Desired Minimum Qualifications:

Education and Experience

  • Graduation from an accredited four‑year college or university in a technical / engineering discipline

  • Experience with managing a Firewall or Security Operations team

  • Experience in troubleshooting in a technical environment is required.

  • Experience in analyzing security logs generated by Intrusion Detection/Prevention Systems (IDS/IPS) is required

  • Experience with Managed Services product design

  • Experience with Linux is preferred

  • Any equivalent combination of education and experience will be considered

Necessary Knowledge, Skills, and Abilities:

  • Excellent verbal and written communication skills required

  • Excellent analytical and problem-solving skills

  • Software and hardware knowledge of computing, storage, networking, and peripheral devices

  • Ability to packet capture and analyze captured data

  • Strong understanding of security architectures and devices

  • Strong understanding of lateral movements and footholds

  • Strong understanding of data exfiltration techniques

  • Proficiency with case management and ticketing systems

  • Superior customer service skills

  • Phone and remote support experience, knowledge and resolution ability required

  • An understanding of basic programming (Python as an example) and the ability to understand hexadecimal is preferred

  • Strong understanding of layer 2/3 networking and associate protocols

  • SIEM experience is highly desirable

  • Desirable certifications include CCNA, Fortinet NSE, Security+, CEH, GREM, GCIA, OSCP or similar

  • Active security clearance is a plus but not required

  • Ability to obtain Public Trust clearance

  • Candidates must have strong organizational skills

  • Ability to learn new concepts and development methodologies quickly

  • Ability to interact with other teams on time sensitive incidents

  • Ability to utilize commercial and open source tools to design process, policy, and procedure that enables the team to quickly analyze, detect, and respond to cyber security incidents.

Special Requirements:

  • This position may require occasional travel for training and meetings. Projected <25%

  • This position involves remote work up to 90%, and can potentially require availability 24x7x365

Tools and Equipment Used:

Personal computer, including word-processing, database and spreadsheet programs; calculator, telephone, copy and fax machine, Microsoft Office and Visio applications, and specialized security tools such as FortiSIEM and Endpoint Detection and Response

Physical Demands:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Percentage of time sitting at desk, typing on keyboard, viewing computer monitor; 70% – 80%.

  • While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.

  • The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment:

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is usually moderately quiet.

Selection Guidelines:

Formal application, rating of education and experience; oral interviews and reference check; job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Requisition ID: 2022-2696

External Company Name: TPx Communications

External Company URL: http://www.tpx.com/

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