Zoom Program Manager - Partner Platforms in Providence, Rhode Island
The Global Partner Programs team aims to empower Partnerships to deliver the best services and solutions so that our partners effectively deploy Zoom platform technologies. Within that team, the Partner Education team focuses on ensuring the success of our partners by developing their journey to grow their knowledge and become independent and effective sellers.
As the Program Manager - Partner Platforms, you will manage multiple stakeholders, vendors, and projects that will enable delivery of a world class experience to Zoom partners. You will drive the requirements for a Zoom partner portal and learning management system, and build the experience, administration, and reporting processes. You will also influence the design of features that improve the reliability of our applications and systems, define the scope of technical projects, and oversee execution
To be successful, this individual will have partner-facing platform experience, and the ability to deliver results in a very fast paced, hyper-growth company. With a proven track record and a passion for educating and enabling partners, they will focus on implementing and administering partner platforms that support and accelerate critical route-to-market initiatives, in alignment with the other programs supporting the wide partner ecosystem. They will act as the day-to-day point person during the implementation, connecting stakeholder teams and representing the needs of our global Channel Partners
Successfully manage multiple projects, stakeholder relationships, and vendor relationships.
Partner with channel operations to compile and prioritize inputs from multiple stakeholder groups, align roadmaps, and converge capabilities where relevant.
Define the strategy and process, and drive execution of partner-facing platforms migration and implementation.
Oversee platform content publishing and maintenance to ensure a consistent experience for partners.
Own the build and execution of the partner platforms roadmap, define the scope and approach, and execute (as appropriate) those activities.
Manage collection of partner requirements, prioritize them for platform RFPs, work with key vendors and stakeholders.
Develop partner-specific KPIs and reporting structure.
Analyze data related to platform and partner usage and make platform / content recommendations
Design process and workflow for partner platform updates.
Administration and organization of partner platforms, including content updates, features, enhancements, and reporting.
Develop strategic recommendations on technology stack to optimize systems, including partner facing websites, internal websites, and our internal CRM system.
Design and build the entire partner portal experience, which includes PRM, LMS, and integrations with SFDC.
5+ years working in channel for a technology company preferably in software, SaaS, cloud, collaboration
5+ years working with PRM implementation and administration
Project Management experience
Experience with learning management systems - Docebo preferred
Experience with executive level engagements and communication
Must be detail oriented, organized, ethical, responsible, & self-motivated
Salesforce CRM experience preferred
BA/ BS or equivalent experience
Ability to work effectively in a fast-changing, fast-paced and demanding environment
Demonstrated ability to drive initiatives cross-functionally
Strategic thinker with a proven ability to build and execute strategy
Strong business judgment and insight, able to look at issues from multiple perspectives
Effective analytical and interpersonal communication skills
Excellent organizational and time management skills
Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.
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Zoom helps people and businesses stay connected so they can get more done together. We’re the go-to communications platform for small and large businesses alike, and growing rapidly with employees working to deliver happiness across the globe. We're also proud to have a positive social impact by enabling continuity for educational institutions, governments, the healthcare sector, and many other essential industries.
From meetings, chat, and phone, to webinars and online events, companies trust Zoom to power all their communication needs. Our secure, reliable, video-first cloud platform offers a frictionless experience that is simple to manage, delightful to use, and friendly to build on.
Our core value is Care. To show our employees we care about their happiness and recognize their value, we employ above-market and progressive compensation programs. We believe this is achieved by analyzing total direct compensation holistically. We offer all employees equity, allowing them to become owners who are vested in and benefit from the long-term success of the company.
Our CEO, Eric S. Yuan, founded Zoom in 2011 as a video-first communications platform focused on delivering happiness to customers worldwide. We're proud to be a recognized Leader in the 2020 Gartner Magic Quadrant for Meeting Solutions and Unified Communications as a Service, winner of the 2020 Forbes Cloud Computing Awards for Best Product, winner of the Frost & Sullivan 2021 Connected Company of the Year award, and a Leader in the IDC MarketScape for European Collaboration Tools for Education, 2020.