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Marriott Claims Adjuster I (Entry Level) in Plano, Texas

Job Number 21102284

Job Category Finance & Accounting

Location Southcentral Regional Office, 2701 Dallas Pkwy Suite 420, Plano, Texas, United States

Brand Corporate

Schedule Full-Time

Relocation? N

Position Type Management

Located Remotely? N

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?


A Claims Adjuster I is responsible for the timely, good faith adjustment and disposition of self-administered casualty claims in multiple jurisdictions. Responsibility extends to all aspects and phases of investigations, evaluations, negotiations and settlements/denials of the following claims: workers’ compensation, auto liability, no-fault uninsured motorist and general liability.



  • Manage 75 -150 casualty claims on assignment.

  • Acceptable caseloads vary based on the jurisdiction(s), mix and complexity of Worker’s Compensation and General Liability cases as determined by Claims Supervisor.

Business Context

Expected Contributions

  • Investigate, evaluate and dispose of claims promptly – taking statements as necessary – to determine liability/compensability.

  • Evaluate damages and pay benefits as prescribed by law and/or Marriott policies and procedures.

  • Secure necessary documentation to facilitate timely loss adjustment and maintain primary responsibility for settlement decisions up to individual authority.

  • Complete and monitor timely WC payments/state filings.

  • Monitor and actively manage WC medical treatment with the goal of minimizing disability. Consult Occupational Health Services as necessary.

  • Participate in the Service Call program and complete required Service Call reports detailing current case status.

  • Evaluate claims for potential third party or subrogation recovery.


  • Demonstrate commitment and support to management team and department goals.

  • Actively participate in regularly scheduled unit meetings and department meetings.

  • Comply with Marriott Casualty Claims Policy and Procedure Manual requirements.

  • Comply with Marriott’s Corporate Policy Manual.

  • Effectively utilize the Valley Oaks System (VOS) to manage all claims electronically.

  • Enter action plan notes/website notes into VOS.

  • Work toward and achieve claim’s production objectives agreed upon by office.

  • Participate in activities that foster teamwork and continuous quality improvement.



  • Entry-level position. Demonstrated track record as a claims representative and/or demonstration of skills and potential to be a claims adjuster.

Knowledge and Skills

  • Effective reasoning, analysis and decision- making skills.

  • Effective influence skills.

  • Maintain confidentiality.

  • Strong negotiation skills.

  • Strong organization skills.

  • Strong hospitality skills.

  • Ability to prioritize work.

  • Ability to meet deadlines and follow up in a timely manner.

  • Good communication skills (verbal, listening, writing), including the ability to deliver difficult messages to customers and/or claimants.

  • Good investigation skills.

  • Basic knowledge of claims process.

  • Strong computer skills.

  • Ability to work well in a team, providing assistance to fellow associates and representing the mission of the unit, department or region.

  • Possess a willingness to accept and respond positively to constructive criticism.

  • Present oneself with a positive, professional demeanor.

  • Communicate often with supervisor keeping him/her informed.

  • Show dependability.

Education or Certification

  • High School Diploma or GED required.

  • Two or four year degree from an accredited college/business/technical school preferred.

  • Risk Management and Insurance Degree preferred.

  • Applicable industry licensing. TX Adjuster license preferred.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.