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New York Life Insurance Company Associate Waiver of Premium Analyst in Pittsburgh, Pennsylvania

When you join New York Life, you’re joining a company that values development, career growth, collaboration, innovation, and diversity & inclusion. We want employees to feel proud about being part of a company that is committed to doing the right thing. Through various resources and programs, you can grow your career while developing personally and professionally.


As a Waiver of Premium Analyst, you will develop the knowledge and skills needed to conduct thorough investigations, make determinations regarding Waiver of Premium eligibility for our customers, provide ongoing claim administration, and communicate decisions and statusupdates. Thisrole will manage high volume, and attention to detail is important. The Claim Manager’s decisions have a direct impact on customers’ health, well-being and sense of security. The ability to make and effectively communicate decisions within compliance guidelines, while integrating knowledge of customer contracts, NYL Group Benefit Solutions and corporate compliance are critical for success.

As a Waiver Analyst, you will:

  • Make claim / customer eligibility determinations and manage on-going claims for an assigned caseload of Life Waiver of Premium claims, through capturing medical information, applying appropriate contractual provisions, following legal guidelines, and leveraging expert resources.

  • Communicate with claimants, business partners, and employers, to gather information regarding assessing eligibility and ongoing management of Life Waiver of Premium benefits.

  • Ability to handle potentially high levels of call volume from customers and clients. Respond to various written and telephone inquiries, including eligibility, approval/denial determinations, status and continuation or closure of benefits.

  • Pay all covered claims accurately and timely

  • Execute on all customer performanceguarantees

  • Adhere to standard timeframes for processing mail, tasks and outliers

  • Understand NYL Group Benefit Solutions and Corporate Compliance, Policies and Procedures and best practices

  • Stay abreast of ongoing trainings associated with role and business unit objectives

  • Respond to all telephonic and email inquiries within customer service protocols in a clear, concise and timely manner


  • One year minimum of professional experience strongly preferred

  • HS Diploma or GED required. Bachelor’s degree strongly preferred.

  • Proficiency with MS Office applications is required (Word, Outlook)

  • Proven track record of successfully driving results in a complex matrix environment is a (+)

  • Strong critical, analytical and investigative skills; ability to gather information, analyze facts, and draw conclusions

  • Additional experience administering FMLA and/or State Leaves is a (+).

  • Must have the ability to work with a sense of urgency and be a self-starter with a customer focus mindset

  • Ability to build and maintain effective relationships

  • Effective interpersonal, written and verbal communication skills

  • Excellent planning, time management and organizational skills

  • Ability to manage multiple and changing priorities.

  • Strong negotiation skills

  • Knowledge of legal liability, insurance coverage and medical terminology is a (+)

  • Must be technically savvy with the ability to toggle between multiple applications and/ or computer monitors simultaneously

  • Qualified applicants will be considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, veteran status.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by ourFoundation ( .We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visitLinkedIn ( , ourNewsroom ( and theCareers ( page of .

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