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American Express Senior Product Manager in Phoenix, Arizona


You Lead the Way. We’ve Got Your Back

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join #TeamAmex and let’s lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology of #TeamAmex.

The Enterprise Platforms Loyalty & Benefits organization is looking for a talented and experienced Sr. Product Manager to help drive our existing rewards technology platform and transform its backend capabilities. The Loyalty & Benefits Platform is part of the larger Enterprise Platforms Center of Excellence where product, engineering and delivery resources have been organizationally brought together to improve speed to market and further unlock value across core capabilities.

You will collaborate with all stakeholders across Enterprise Platforms to leverage best practices and evaluate potential new opportunities and enhancements, share learnings across markets and Business Units, and enable demonstration of long-term value to American Express.

  • Works with customers, key partners, and colleagues to define a product vision and strategy that is aligned with the high-level product roadmap

  • Understands and applies new trends and market standard methodologies

  • Communicates and build consensus across disciplines in crafting the product roadmap.

  • Work with leadership to define and articulate a long-term product strategy and roadmap with clearly defined business metrics and targets.

  • Support development of appropriate tracking and reporting to track product performance post launch to evaluate future investment.

  • Produce return on investment analyses and optimization recommendations

  • Identify risks, challenges, opportunities, and business integration needs.

  • Enable cross-functional collaboration with relevant teams within the product scope.

  • Translates product roadmap into well-defined product requirements/user stories and acceptance test criteria

  • Leads and mentors associate product managers.

  • In conjunction with Director, supports the creation of a Product Backlog for a specific product.

  • Prioritizes and maintains the sprint backlog consistent with the Outcomes and Product Roadmap and performs story elaboration with the implementation team.

  • Partner with the technology teams to develop, test and deliver the defined backend capabilities and rapidly iterate new solutions.

  • Works closely with analytics and uses internal data tools to understand measure success and impact to critical metrics.

  • Reviews and accepts completed user stories.

  • Reviews/demonstrates sprint-related or general functionality with external partners and customers, including the Director of Product Management and other colleagues.

  • Coordinates communications and facilitates resolution of risks, issues, and changes tied to the product backlog.

Minimum Qualifications:

  • 5 years of experience in Product Management with proven track record in defining winning product constructs and delivering a product vision and strategy.

  • Experience with rapid and iterative software development methodologies.

  • Experience in Technical project or product management

  • Proven track record managing large, complex products with multiple partners

  • Team skills, including ability to establish and maintain effective working relationships with all levels within organization, internally and externally

  • Proficient knowledge of Agile and Scrum development methodologies and IT project management

  • Excellent communication and collaboration skills to consult with various stakeholders and drive to optimal requirements

  • Strong problem structuring and solving skills, reasoning, and implications development, combined with strong business acumen.

  • Knowledge of Loyalty Programs and associated products is desirable.

  • Proficient knowledge of Change Management practices.

  • Adaptability when initiatives need to deviate from original plans or shift direction based upon changing needs and priorities.

  • Strong experimental mindset to drive innovation amidst uncertainty.

  • Experience in transforming technology platforms is preferred.

  • Bachelor’s Degree required; Bachelor’s (or comparable experience) in computer science, engineering or a related technical discipline required. Master’s degree preferred.


Salary Range: $110,000.00 to $190,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Non-considerations for sponsorship:

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Considerations for sponsorship:

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Job: Product

Primary Location: US-Arizona-Phoenix

Other Locations: US-New York-New York

Schedule Full-time

Req ID: 23004717