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U-Haul Customer Services Representative - Oxford Life Insurance in Phoenix, Arizona


2721 N Central Ave, Phoenix, Arizona 85036 United States of America


Oxford Life Insurance Company was founded in 1965 and is a member of AMERCO, a publicly traded financial holding network. AMERCO’s other significant holdings including U-Haul International and Republic Western Insurance Company. Our fast paced, growing company is seeking eager, qualified, customer-centric individuals to join our team.

Oxford – FT Customer Service Representative M-F, No Weekends

Job Overview: We are seeking a qualified Customer Service Representative to join our Customer Service Department. The ideal candidate will answer inbound calls from clients and agents referring to existing policies for Life Insurance, Annuity and Medicare Supplement. The CSR will be responsible for providing quality customer service on every call, documenting all necessary information; processing requests and make outbound follow up calls when necessary.

Responsibilities and Duties: This list is not exhaustive and may be supplemented as necessary;

  • Answer inbound calls/Make outbound follow up calls

  • Provide quality customer service on all calls

  • Maintain high level of professionalism and establish positive rapport with every caller

  • Document all necessary information to customers account

  • Manage personal metrics

  • Maintain acceptable and predictable attendance

  • Train on all company products

  • Assist other team members when necessary

  • Assist Supervisor with projects/additional items when needed


  • Initial training will be on Oxford’s Life Insurance product, our systems, and policies and procedures. Approximately 5 weeks

  • Future training classes of approximately 2 weeks will be conducted for our Medicare Supplement and Annuity products

  • Training on all 3 products should be completed within the first year of employment

  • Training through Zoom and Microsoft Teams

Technical Requirements “Must Have”:

  • Computer

  • 2 Monitors

  • A USB headset with a microphone

  • A web cam for use interacting with your Supervisor (Not for use with customers)

  • Minimum Internet speed requirements of 1MG upload, 20MG download. (Preferable - high speed cable internet) Use of Wi-Fi is permitted if it meets all security-related criteria. If security requirements are not met and/or Wi-Fi is determined to cause tech difficulty a hard-wired connection will be required.

  • Antivirus software


  • High School Diploma

  • Positive and Professional phone etiquette

  • Excellent organizational and time management skills

  • Ability to work individually as well as with a team

  • Excellent written and documentation skills

  • Computer Skills

  • Call Center experience

  • Customer Service experience

  • Must be able to provide workspace at home that is safe, suitable for work, and provide a distraction free environment from background noises that may distract member or customer


  • Prior knowledge of Insurance field

Company Benefits:

  • Health insurance/benefits (including medical, dental & vision)

  • 401K

  • Employee Stock Ownership Plan (ESOP)

  • Subsidized gym membership (including paid fitness classes)

  • Life insurance

  • Business and travel insurance

  • MetLaw Legal program

  • MetLife auto and home insurance

  • Discounts on Apple products, cell phone plans, hotels and more

  • Commuter benefits program

  • Paid holidays, vacation and sick days

  • In-house cafe featuring options for all diets (Phoenix location only)

  • Pre-tax Dependent Care and Flex Spending Account

  • Get Fit and Alternative Insurance Rebate Programs

AMERCO and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable state law, no AMERCO or U-Haul company will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products. By continuing with this application, you are indicating that, if hired, you consent to nicotine screening in the future. This policy will not apply to team members hired before February 1, 2020.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis. U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.