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Drexel University Senior Multi-Media and Technical Specialist in Philadelphia, Pennsylvania

Senior Multi-Media and Technical Specialist Job no: 495486 Work type: Full-Time Location: University City - Philadelphia, PA Categories: Finance and Administration, Drexel UniversityAbout DrexelDrexel is a comprehensive global research university ranked among the top 100 in the nation. With over 24,000 students, Drexel is one of America's 15 largest private universities. Drexel is one of Philadelphia's top 10 private employers, and a major engine for economic development in the region. Drexel has committed to being the nation's most civically engaged university, with community partnerships integrated into every aspect of service and academics.Job SummaryThe Sr Multi-Media and Tech Specialist reports directly to the Assistant / Associate Director of Multimedia and Tech Services; is responsible for aspects of video conferencing, web streaming, capturing, and archiving technologies as well as related classroom technologies such as video / data projectors and interactive white boards; ensures that rich media elements will be easily accessible by the internal and external community, and assist in communicating how and where they can be accessed; is responsible for setup, scheduling, and management of requested video conferences and classroom andquot;captureandquot; events; operates the AV routing control facility; and is required to adjust work hours to provide support after normal business hours and occasionally on weekends and holidays.Essential FunctionsManaging and Support Video Collaboration Platforms (Zoom, Microsoft Teams, etc.)Responsible for setting up, facilitating, tracking, evaluating and completing audio / video streaming /video production/podcasts requests receivedMake necessary fine-tuning adjustments and configurations (hardware and software) to ensure high quality streaming, capture, encoding, and archiving to support all uses of the mediaProvide faculty and other users with the support needed to ensure their successful use of group resources in the collaboration, livestream and video production spaceSchedule, monitor, and support video conferences ensuring successful, high quality sessions and experiencesDocument use procedures and creating systems to ease use and minimize training or expertise needed by end usersEnhancing and maintain web design aspects of departmentWork with other groups and professionals to coordinate services and support offering quality experience for usersInstruct and mentor Student WorkersOther duties as assigned.Required QualificationsBachelor's degree or 4+ years equivalent work experienceMinimum of 3 years of relevant work experienceKnowledge of AV distribution, Video Collaboration setup and managementAbility to work in a team environment as well as individuallyTechnical background and skillsKnowledge of basic web developmentStrong customer service and support orientationStrong analytical and problem-solving skillsExcellent written and verbal communications skillsAbility to be creative when developing solutions to requests for new services and functionalityPreferred QualificationsProgramming skills in Windows and IOS platforms.Some IT troubleshooting skillsPhysical DemandsTypically sitting at a desk/tableLifting demands = 25lbsLocationUniversity CityAdditional InformationThis position is classified as exempt with a salary grade of K. For more information regarding Drexel's Professional Staff salary structure,Special Instructions to the ApplicantPlease make sure you upload your CV/resume and cover letter when submitting your application.Review of applicants will begin when a suitable candidate pool is identified. Advertised: Feb 18 2021 Eastern Standard Time Applications close: Mar 19 2021 Eastern Daylight TimeDrexel University is an Equal Opportunity/Affirmative Action employer, welcomes individuals from diverse backgrounds and perspectives, and believes that an inclusive and respectful environment enriches the University community and the educational and employment experience