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HEI Hotels and Resorts Operations Manager in Philadelphia, Pennsylvania

Operations ManagerJob LocationsUS-PA-PhiladelphiaRequisition ID2021-13707# of Openings1CategoryHousekeepingPosition TypeRegular Full-TimeFLSA StatusExemptAbout UsOriginally a YMCA, our hotel is housed in a 10-story Georgian revival-style structure with intriguing historical flair, located in the heart of the city's business district and less than one block from the Pennsylvania Convention Center. Striking features and architectural detail awaken the eye: a skylight allows for the play of natural light to our 75-foot central atrium courtyard, while an airy restaurant/bar with graceful archways and classic woodwork brings endless possibility.Our associates receive a free hot meal per shift, discounted SEPTA passes, weekly treat carts, monthly General Manager Roundtables and a great referral program. The ability to travel expands as our associates can take advantage of the employee discounted travel rewards program. Come join our family at the Le Meridien Philadelphia!OverviewResponsible for managing the Housekeeping department and operation to achieve the guest satisfaction scores, operating and financial goals of the owner. Also may act as Front Office Manager in his/her absence when necessary.Ensure that the cleanliness standards of the guestrooms, meeting areas, public areas, and back-of-the-house are met through the optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.ResponsibilitiesPartner with all operational managers to success on daily, weekly, monthly and annual action plans related to property strategic plan.Attend, and/or participate in various hotel and departmental meetings. Ensure compliance of brand standard operating procedures and policies.Develop and manage execution of Rooms division budgets and revenue forecasts in partnership with Front Office Manager to ensure the division is in line. Develop and implement controls for expense management.Ensure staff is utilizing labor management tools to schedule and control labor costs.Interview, hire, train, develop, recommend performance evaluations, resolve problems, and recommend discipline and/or termination when appropriate of staff members.Comply with attendance rules and be available to work on a regular basis.Plan, organize, and monitor staff workload to ensure compliance with cleanliness and service standards, which requires continuous visual and written inspections of guestrooms and public space areas.Develop housekeeping and laundry budget.Develop and implement controls for expense management.Conduct periodic inventory of guest supplies, small equipment and linen as required.Utilize labor management tools to schedule and control labor costs.Schedule labor to flex with forecasted hotel occupancy, F and B activity, and group events.Communicate both verbally and in writing to provide clear direction to staff.Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.Evaluate condition of furniture, fixtures, decor, etc. Make recommendations and assist in the coordination of preventative maintenance program and rehab projects.Ensure compliance of housekeeping and laundry standard operating procedures and policies.Operate department pursuant to OSHA requirements and guidelines.Assist with front of house duties as needed based on business volume - including but not limited to overseeing bar operation, lobby ambassador, assisting at the front desk.Perform any other job related duties as assigned.Qualifications5+ years management experience, with at least 3 years in housekeeping management.Experience managing in-house operated laundry operations.High School diploma or equivalent required; Bachelor's Degree preferred.Must possess thorough knowledge of all housekeeping and laundry operations and individual job requirements.Able to work with other department leaders.Able to resolve guest, su

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