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Temple University CRM Administrator in Philadelphia, Pennsylvania

Reference #: 21000303DescriptionAs part of the Applications Development and Support Services - Student Collaboration Center team, the CRM Administrator will be responsible for the support of CRM, initially focused on the University's Admissions areas with an eye on expansion to all customer relationship business units. The successful candidate is a person:* Who has been responsible for the ongoing administration of a CRM system* With a good understanding of how a CRM should and can be utilized across the organization* Who has skills using online technologies to achieve marketing objectives* Who is someone who wants to be a go-to person for the users and should be an advocate for the CRM within the organization and help to appropriately expand its use* Who takes data quality seriously and works to maintain a clean and unfettered database* Who has optimized a CRM system to effectively support the business processThis is not someone to monitor the database and tweak it for performance nor is it a data entry person.Working independently or as a team member, the qualified candidate will develop integrated, best-practice technical solutions to support departmental and university wide users. The selected candidate will be working in a university setting with exposure to multiple technologies, including Microsoft Dynamics CRM, Workflow and Imaging, PL/SQL, database object creation, web development (Java, .NET), Cognos Reporting, forms development, etc. Experience with Ellucian's CRM Recruit and Banner systems or other ERP systems would be a plus. Performs other duties as assigned.Required Education and Experience:Bachelor's degree and at least 2 years related technical experience. Prior experience with administration of a CRM system. At least one (1) year of SQL experience. Previous experience in an end-user technical support role. Experience with Banner or other enterprise level application development. Experience with Microsoft Dynamics. An equivalent combination of education and experience may be considered.Required Skills and Abilities:* Proven customer service orientation combined with the ability to work well with others, in the office and out.* Excellent business analysis and problem-solving skills.* Demonstrated interpersonal skills along with the ability to make presentations to various size groups.* Ability to work with people of varying technical skills.* Quick, analytical thinker.* Ability to ensure that the data in CRM is correct and handle data import/export requirements.* Strong Excel skills.* Ability to create and modify interfaces, tables, views, functions, triggers, packages and procedures using SQL and PL/SQL or other applicable tools.* Ability to coordinate marketing campaigns leveraging CRM data.Preferred:* Basic understanding of Microsoft CRM SDK.* Familiarity with Student application support/development andAdmissions processing.* Background with email marketing templates.* Knowledge and practical experience executing email marketing campaigns.* Experience with Oracle PL/SQL.* Experience with reporting and forms applications, ie. Cognos, FormFusion, Crystal Reports, etc.Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.To obtain additional information about Temple University please visit our website at University's Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety and can be found at: