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Expeditors Agent - Order Management in Petaling Jaya, Malaysia

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. At Expeditors, we pride ourselves on being a solutions-based organization and take time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Due to our relationships with local suppliers and global air and ocean partners, we can provide customers with the best routing and pricing options. Our comprehensive, flexible spectrum of services is supported by leading-edge information technology that provides a high level of visibility from end to end. To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore. At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Order Management department.

Major Duties and Responsibilities

  • Ensure smooth and timely freight process flow.

  • Coordinate and negotiate rates with our contracted vendors in procuring space and services.

  • Ensure accurate and timely client and vendor billing.

  • Ensure accurate and timely data entry into our operating system.

  • Interact with our customers, arranging their international shipments, meeting customer service standards.

  • Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS), Audit requirements, external government regulations or customer policies / requirements.

  • Understand department process flow, constantly looking for areas of improved efficiency.

  • Ensure all customers standard operating procedures are followed and updated as per the DLSOP.

  • Work with the team on meeting KPI standards, per company procedure.

  • Monitor shipment reports to ensure total customer satisfaction

  • Overseas communications

  • Have a fundamental understanding of Expeditors operational systems, including ETMS

  • Support daily review Stat 1s and operational reports and work with team on updating event codes

  • Support audit files and work with the team on meeting operating process standards

  • Build and maintaining strong relationships with vendors (Shipping lines, trucking companies, and others) and customers.

  • Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed.

  • To take up additional tasks and responsibilities as and when required to meet the Department’s needs.

  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.

  • Ability to use problem-solving skills, communicates effectively and lead by example.

  • Strong analytical, communication and interpersonal skills.

  • Ability to work productively both individually and in a team environment.

  • Sense of urgency for goal achievement.

  • Self-motivated with ability to work in a fast-paced and constantly changing environment

  • Proficient in Microsoft Office including Excel, PowerPoint and Word.

  • Excellent organizational skills, time management skills in addition to a professional attitude.

  • Understanding of ocean documentation process a plus

  • Fluent in English

Expeditors offers excellent benefits

  • Medical Insurance

  • Employee Stock Purchase Plan

  • Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

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