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Dell Technical Support Engineer 1 in Panama City, Panama

  • Technical Support Server Engineer At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.Join us as a an Engineer on our Technical Support team in Panama to do the best work of your career and make a profound social impact. Key Responsibilities: Our Technical Support team works with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs. You will:

  • Respond to customer technical problems/issues related to hardware and/or software via e-mail, chat and phone.

  • Apply diagnostic/troubleshooting techniques to identify problems, investigate causes and recommend solutions.

  • Monitor and track issues to ensure accurate resolution.

  • Use our knowledge databases to help identify products that have known issues and follow guidelines to help our service calls/contacts.

  • Document problems in our solutions databases to create troubleshooting foundations for future diagnostics. Essential Requirements:

  • Competent Certifications on Servers, Networking and Troubleshooting and/or 2 to 3 years of relevant experience.

  • Good Time Management and Effective Prioritization

  • Working research and analytical skills

  • Passion for customer service

  • Knowledge of Servers, Linux and Networking Desirable Requirements:

  • Relevant experience; or equivalent experience. Closing date: February 23 2021.Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy) . Dell Technologies is a unique family of businesses that helps organizations and individuals build their digital future and transform how they work, live and play—providing customers with the industry’s broadest and most innovative technology and services portfolio. We value our customers, winning together, innovation, results and integrity. Grow your career with a highly competitive salary, bonus programs, world-class benefits and unparalleled learning and development opportunities— all at a company that is proud to be diverse and inclusive. Learn more on how we are closing the diversity gap here (https://jobs.dell.com/diversity-and-inclusion)

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