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Kaiser Permanente Director, National Executive Account Team in Oakland, California

Responsible for the direction and continuous improvement of the Account Management team, ensuring the achievement of financially sustainable membership growth, retention and revenue goals while providing the highest levels of customer satisfaction. Provide leadership, strategic direction and oversight of their respective market segment, including the development and execution of retention, marketing and growth strategies. This position also has responsibility for supporting the companys local presence and strategy by becoming involved with key organization, committees, and influences within the area of responsibility. Coach and develop the Account Management team in developing and executing against defined metrics regarding account management plans, in-group growth and retention, and monitoring of key business performance metrics to drive business results.

Essential Responsibilities:

  • Manage the efforts of direct and indirect reports, and collaborates with, provides guidance to and influences employees, clients and matrix partners.

  • Responsible for identifying resource need and obtaining appropriate funding/approvals.

  • Responsible for selecting, developing, and deploying staff in the most effective manner to meet assigned objectives.

  • Responsible for performance management, compensation decisions, rewarding and recognizing employees, and providing on-going, regular performance feedback.

  • Effectively leverage KPs Manager Coaching Program to support team development and excellence.

  • Build on the use of competency based hiring practices and implement account management training program.

  • Formulate highly complex, effective strategies consistent with the business and competitive strategy of the organization and/or functional area. This may include analyses of competitive products and services, pricing support activities, advertising strategies, market size and potential, short and long term growth forecasts, and account management and sales processes and techniques.

  • Provide input, with regional and MSBD leaders, in the assessment, development and execution of business and market segment plans, including forecast and target setting activities.

  • Anticipate business, marketplace and competitor dynamics and develop/implement strategies the ensure growth and mitigate adverse risks.

  • Collaborate with Business Line Leaders across the Enterprise to measure and lower acquisition costs through the implementation of best practices and shared services.

  • Responsible for leading efforts to maintain connectivity and resolve issues through regional infrastructures to focus on presenting One Kaiser to our customers.

  • Implement strategies to improve regional performance, reduce regional variation, and aligns resources to successfully deliver on customer needs and expectations.

  • Build effective channel strategies and relationships, specifically with key consultants and brokers.

  • Examine policy issues and strategic planning with a long-term as well as short term perspective.

  • Collaborate on the development and execution of all strategic and tactical plans to achieve growth potential and optimal business partnership in each account.

  • Monitor and evaluate moderately complex plans; focuses on results and measuring attainment of outcomes.

  • Develop and implement comprehensive account plan to meet the overall business objectives for membership, revenue and margin.

  • Accountable for ensuring budget for department/team stays allocated budget/costs targets.

  • Assist in the development, population, and maintenance of program and/or region-wide relevant data and information, including competitive data, LOB financials, and ad hoc reporting.

  • Ensure a high level of service is provided to group customers and their brokers, agents and advisors.

  • Ensure and provide required documentation that account management activities and staff are operating as 100% compliant per state and internal regulatory guidelines.

  • Continuously improve tools, technology, and processes to optimize effectiveness.

    Minimum Qualifications:

  • Minimum six (6) years of experience in sales, marketing, business development, or account management of which three years must have been spent in a direct management capacity.

  • Minimum four (4) years of experience in the healthcare or insurance industry or sales related industry.

  • Experience using effective verbal and written communication skills.

  • Experience in strong interpersonal, public presentation, and persuasion skills.

  • Bachelors degree in marketing, finance, business administration OR four (4) years experience in sales, marketing, business development, and/or account management.

  • Possesses negotiation, consulting skills with facility to interact and influence senior leaders.

  • Strong analytical ability, with ability to design, track, and work toward specific measurable performance targets for self and team.

  • Demonstrated strategic thinking and planning skills.

  • Demonstrated understanding of health care industry and local markets for managed health care products.

  • Demonstrated proficiency to interpret and communicate laws and regulations related to health care.

  • Demonstrated understanding of competitors strengths, weaknesses and strategies.

    Preferred Qualifications:

  • MHA, MPH, or MBA.

  • Proficiency in financial/underwriting concepts and a demonstrated ability to apply these concepts.


TITLE: Director, National Executive Account Team

LOCATION: Oakland, California

REQNUMBER: 1032852

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.