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University of Oklahoma Patient Account Representative II - Billing Services in Norman, Oklahoma

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OU Physicians is Oklahoma's largest physician group and encompasses almost every adult and child specialty.


POSITION INFORMATION: Under general supervision, may participate in any or all aspects of the patient processing and accounts receivable functions of the organization including billing, charge entry, collection, registration, scheduling, follow-up, coding, payment posting and credit balance resolution. May reconcile daily IDX system receivables reports. May balance monthly transactions and provide summaries to faculty and department administration.



+ Patient Registration

+ Review patient admitting records and extracts relevant information.

+ Records patient identification and demographic information in the computerized billing system.

+ Contacts agency representatives to verify type and extent of coverage.

+ Billing

+ Works with all areas of the organization in getting any necessary or requested documentation for patients, insurance carriers or other areas.

+ May interact with hospital patient accounting or records personnel to obtain patient demographic or other billing information.

+ Operates hospital information system terminal to obtain patient demographic information, patient insurance information and status of approvals or denials.

+ Assists in resolving department problems with billing.

+ Maintains records of charges, payments, third party charges, etc.

+ Collection

+ Answers patient?s questions regarding statements, agency coverage, etc.

+ Handles correspondence regarding collection activity and records results.

+ May receive patient payments and/or issue payment receipts.

+ Follow-up

+ Initiates contact with patients and/or third party carriers if there is a delay in responding to statements or claims.

+ May process incoming and outgoing mail.

+ May receive incoming telephone calls and resolve issues communicated.

+ Records results of mail and telephone contacts on the computer billing system.

+ Interfaces with patients, physicians, and others regarding professional billing operations and funds.

+ Payment Posting

+ Post receipts to proper patient accounts.

+ Compare batch proofs and source documents for accuracy.

+ May be responsible for the department?s cash drawer.

+ Reporting

+ Assists in reviewing and balancing transaction reports for administration.

+ Reconciles daily receivables reports.

+ As Needed

+ Performs various duties as needed in order to successfully fulfill the function of the position.?

+ Ability to interpret and apply policies and procedures.

Equal Opportunity Employer?minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity