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UnitedHealth Group Associate Technical Support Manager - RCO - Noida, UP in Noida, India

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

Primary Responsibilities:

  • Lead and manage IT strategy and execution to support all businesses across OGS and Enterprise

  • Collaborate with internal leaders and external business partners to gain an understanding of their business needs and adapt departmental plans and priorities to address business and operational challenges

  • Serve as a Subject Matter Expert (SME) to internal stakeholders on specific IT topics / issues

  • Provide leadership and be responsible for driving conversations that articulate a solution for complex programs

  • Manage and guide a team [IT Support Operation, Innovation, Project Implementation and enterprise technology group to deliver solutions with high-quality and achieve operation excellence that meet growing business need

  • Pursue opportunities to adopt to new technologies and drive adoption to enhance business outcomes

  • Manage and ensure compliance with IT structures / process / technologies

  • Demonstrate understanding of the underlying drivers of the business (e.g., Key Performance Indicators or KPIs, business processes)

  • Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

  • Bachelor's Degree in technical field OR equivalent work experience

  • 14+ years of relevant professional work experience with minimum of 5+ years in a managerial capacity

  • Experience in managing IT strategy and execution and leading distributed teams in a large enterprise organization

  • Strong technical infrastructure experience, demonstrated project management acumen, excellent vendor management skills, and a superior, service-oriented approach to End User Technologies and infrastructure engineering

  • Experienced in creating and implementing IT policies and systems that meets overall IT and company objectives

  • Proven ability to direct technological change and deliver large / complex projects

  • Excellent communication and business acumen skill

  • Demonstrate understanding of applicable laws / regulations / requirements (e.g., HIPAA, SOX, ARRA, regulatory, PHI, PII)

  • Demonstrate understanding of financial processes/tools to support IT plans and execution

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Job Keywords: Associate Technical Support Manager, Technical Support, Tech Support, RCO, IT Asset Management, IT Security, Technical Infrastructure, Project Management, Vendor Management End User Technologies, Infrastructure Engineering, IT Policies, HIPAA, SOX, ARRA, Regulatory, PHI, PII, Noida, UP, Uttar Pradesh