Neurodiversity Advisors Inc. Jobs

Mobile Neurodiversity Advisors Logo

Job Information

TEKsystems Unified Communications/ Mobile Phone Technician in New York, New York

Description:

Our Enterprise HealthCare Client is looking for a Telecommunications Mobile device engineers to join their team with their Unified Communications group. This group is a big team and they will be the support of the test and trace mobile phone burner project. One will sit at Kings Hospital in Brooklyn. These technicians will be in support of all the test and trace administrators brought on by the Hospital to handle the test and trace calls and locations. All will have mobile devices given to them and this team will support them.

This person will support all UC service requests in Central office the Service-Now ticketing system. Participate in the evaluation of mobile device products and the use of mobile device equipment. They will handle Mobile iron procurement, coordinates oversees mobile device repairs and problem resolution by vendors and processes and verifies mobile device billing, purchase orders and invoices. This person will also be responsible to gather appropriate mobile device procurement forms and documents, search for and copy documents from archived records and forward to the requester. They will also perform project and non‐project related tasks and activities to support team goals and

objectives as well as manage mobile phone recycle and inventory program Sort, file and maintains alphabetical, numerical, and subject filing systems. They will also add information and adding new staff/information and systems performance. Will maintain inventory of mobile devices and prepare a list of supplies to be ordered. Maintain all emergency telecommunication documentation and perform monthly mobile device invoice analysis, validation, and payment approval on wireless invoices to ensure compliance with vendor contracts. Will manage Service now mobile device ticket queue for both PBX and mobile device and perform monthly wireless audits to determine if we should select a more cost‐effective plan, or need to update our mobile catalog, and communicate concerns to managers. They will also reconcile mobile device equipment to ensure billing not occurring on terminated employee equipment.

Position will work with the 55 central office mobile device team. Work effectively as a mobile

device support team member and help build relationships within it. Actively help and support

others to achieve team goals.

 Report routine mobile device equipment failures as relates to Track and Trace program to

department supervisors and note information on repair log. Perform data entry into automated

programs to track pertinent data, depending on assignment.

 Ensure adequate record keeping, documentation and reporting is kept for mobile device

procurement for track and trace mobile device procurement

 Ensure adequate activations, deactivations, and billing is kept for mobile device procurement for

track and trace mobile device procurement

 Work 100 percent of time on test and trace burner phone project.

 Processes and verifies mobile device billing, purchase orders and invoices.

 Gather appropriate mobile device procurement forms and documents, search for and copy

documents from archived records and forward to requestor.

 Perform project and non‐project related tasks and activities to support team goals and

objectives

 Manage mobile phone recycle and inventory program Sort, file and maintains alphabetical,

numerical, and subject filing systems.

 Maintain inventory of mobile devices and prepare a list of supplies to be ordered.

 Perform monthly mobile device invoice analysis, validation, and payment approval on wireless

invoices to ensure compliance with vendor contracts

 Manage Service now mobile device ticket queue

 Perform monthly wireless audits to determine if we should select a more cost‐effective plan, or

need to update our mobile catalog, and communicate concerns to managers

Request for Statement of Work

 Reconcile mobile device equipment to ensure billing not occurring on terminated

employee equipment

 Perform project and non‐project related tasks and activities to support team goals and

objectives

 Provide mobile device support to contract tracers

 2 to 4 years proven experience in the Telecom field, including a broad knowledge of various

telecom products, services, and technology.

 Proven proficiency with numbers, experience in analyzing large amounts of data, and an ability

to consolidate and translate that data into business insight.

 Solid expertise with carrier’s portals; including opening circuit tickets when issues arise.

 Strong analytical skills; with advanced Excel expertise is necessary.

Skills:

UC, Cisco, NEC, MDM, servicenow, service-level agreement, mobile device, Iphone, Android, Mobile iron

Top Skills Details:

1) 2 to 4 years exp. in the telecommunications/UC world supporting Telecom, or IT related including a broad knowledge of various telecom/IT products, services, and technology. Needs to be very well versed with MDM(Mobile Device Management). Working with support systems (SeviceNow).

2) 2 to 4 years proven experience in Telecommunication Expense Management (TEM) and Wireless Expense management (WEM): specifically, a solid understanding of carrier billing systems; telecommunications invoicing, technical communication, circuit provisioning, configurations pricing methods, and contracts. PBX and UC , including a broad knowledge of PBX systems like NEC, Cisco VOIP.

3) 2 to 4 years working with large enterprise environments Must have great customer service and a proven experience working with and managing vendors in this space. Need excellent problem-solving skills with a proven track record of working independently, as well as within a team environment; Ability to overcome obstacles, prioritize, and manage workload. Must be able to analyze the environment and the needs around telecommunications and the network.

Additional Skills & Qualifications:

Position will work with the 55 central office mobile device team. Work effectively as a mobile and person must be open to move around to multiple locations in the tri-state area.

device support team member and help build relationships within it. Actively help and support track and trace mobile device procurement Work 100 percent of time on test and trace burner phone project.

 Processes and verifies mobile device billing, purchase orders and invoices.

 Gather appropriate mobile device procurement forms and documents, search for and copy

documents from archived records and forward to requestor.

 Perform project and non‐project related tasks and activities to support team goals and

objectives

 Manage mobile phone recycle and inventory program Sort, file and maintains alphabetical,

numerical, and subject filing systems.

 Maintain inventory of mobile devices and prepare a list of supplies to be ordered.

 Perform monthly mobile device invoice analysis, validation, and payment approval on wireless

invoices to ensure compliance with vendor contracts

 Manage Service now mobile device ticket queue

Proven experience working with local, long distance, wireless, and specialized carriers.

Proven proficiency with numbers, experience in analyzing large amounts of data, and an ability to consolidate and translate that data into business insight.

Solid expertise with carrier’s portals; including opening circuit tickets when issues arise.

Strong analytical skills; with Excel expertise is necessary.Backup staff support duties during vacation

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

DirectEmployers