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Advanced Technology Services Director - Managed Services in New Hyde Park, New York

Director - Managed Services

Management New Hyde Park, New York

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Description

Innovative Technology Solutions (ITS) is a leading provider of managed IT services that enhance enterprise IT through scalable solutions in device management, service desk, network monitoring and more. With a focus on end user satisfaction, ITS delivers increased employee productivity, optimized system performance and strategic value through measurable infrastructure ROI. Click to learn more about ITS (https://www.innovativetech.com/about/)

POSITION SUMMARYITS is looking for a Director, Technology Services with strong IT Operations and Support management experience and hands-on leadership. A proven background in managing infrastructure and business applications using technology best practices is essential.

The Director, Technology Services will lead the planning and implementation of technologies and will oversee the daily activities of all IT functions. The scope of responsibilities includes business applications, cloud infrastructure, telecom services, network, endpoints, security, and managed services providers in support of ITS, its affiliates, and the central and remote users.

The right candidate will have the capability to grow with the organization and meet evolving business needs as the company continues to expand and scale its business. He or she will work with the business leaders to plan and implement business-enabling technology solutions based on the company’s growth strategy.

RESPONSIBILITIES

Technology Planning, Implementation and Management

  • Work with key stakeholders to deploy and manage IT technology in support of business needs

  • Manage technologies and systems effectively to increase the operational efficiency of the business

  • Plan and manage projects to fulfill business requirements. Apply project management disciplines on the IT team to prioritize, plan, analyze, and develop solutions

  • Manage suppliers and managed services providers to deliver seamless services and support for the business stakeholders and end users

  • Plan and manage technology budgets to ensure cost-effectiveness of technology spend vs benefits

  • Analyze and implement solutions to integrate existing systems and data to ensure effective processes and visibility and accuracy of data

  • Develop and enforce technology policies and procedures based on industry standards. Ensure proper documentation and adherence to established processes and guidelines

Service Delivery and Support

  • Deploy and manage streamlined IT services to effectively support ITS Group’s employees and users

  • Lead and coordinate Change and Release Management of applications and technology infrastructure based on operational best practices

  • Manage end-user equipment, software, and support. Plan and manage technology inventory and supplies

  • Monitor and ensure the proper maintenance and support for business applications, application integrations, infrastructure, network, and the overall technology environment

  • Ensure 24/7 continuity of the technology environment. Lead the Incident Management process to promptly restore interrupted services with vendor escalation where necessary

  • Define and agree on Service Level Expectations for IT services and manage towards the defined objectives

Security and Business Continuity

  • Own and ensure the continuity, integrity, and recovery of services related to ITS Group infrastructure, cloud, and operations

  • Protect the company’s assets by planning and implementing appropriate security measures and services

  • Implement solutions to protect the company’s systems against viruses, threats, and vulnerabilities

  • Ensure proper and regular patching of systems, databases, equipment and other technology components

  • Manage the lifecycle of cloud applications and ensure redundancy and data protection is in place

  • Implement Backup and Disaster Recovery solutions to meet recovery objectives as defined by management

QUALIFICATIONS

  • Bachelor's degree in business management, computer science, or related field

  • 3-5+ years of demonstrated experience in a technology management role; ability to develop and lead strong technical as well as service-oriented teams, or 10+ years in progressively more advanced and technically relevant job experience.

  • Strong understanding of technologies, business practices, and management principles

  • Ability to mentor team members and mature the IT team as an internal technology service provider

  • Ability to plan and deliver enterprise level systems & applications

  • Strong focus on customer service

  • Experience in IT Service and Process Management

  • Proven experience in IT Security

  • Strong experience in the management of Cisco Meraki, Microsoft O365, Ninja RMM, IT Glue, and Cloud technologies.

  • Desired experience with Team Software (www.teamsoftware.com)

  • Thorough knowledge of Windows concepts and environments, especially O365, Domains, Active Directory, and its concepts, and the interaction between hardware, operating systems, network, and application software. Mac and Linux experience is a plus

  • Experience with Help Desk function, ITSM tools, and ticketing systems solutions

  • Experience in establishing effective backup and disaster recovery solutions

  • Demonstrated vendor management experience

Benefits:

  • Medical/dental plans

  • Prescription drug program

  • Vision plan

  • 401(k) with company match

  • Tuition reimbursement

  • Flexible spending account

Development and Training:

  • Development is at the core of what we do and ITS is committed to providing our employees with the opportunity to expand their skillsets. You’ll be given the resources and mentorship you need to succeed in a company committed to education, development and organic growth.

ITS is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status.

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