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Fair Haven Community Health Care WIC Nutrition Assistant I in New Haven, Connecticut

Fair Haven Community Health Care (FHCHC) is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

For nearly 50 years, we have been a health care leader in our community focused on providing excellent, affordable primary care to all patients, regardless of insurance status or ability to pay. Fair Haven is proud to have a diverse and motivated team of professionals who are constantly seeking ways to enhance and improve the health and well-being of all patients.

It’s an exciting time for FHCHC. We are growing and looking for great talent to join us! If you are a passionate, caring professional interested in improving the health of our community, we’d like to know more about you.

Fair Haven Community Health Care

FHCHC is a forward-thinking, dynamic, and exciting community health center that provides care for multiple generations at nearly 80,000 office visits in 14 locations. Overseen by a Board of Directors, the majority of whom are patients themselves, we are proud to offer a wide range of primary and specialty care services, as well as evidence-based patient programs to educate patients in healthy lifestyle choices. As we grow and are able to bring high-quality health care to more areas that need access, we continue to put our patients first in everything we do. The mission of FHCHC is “To improve the health and social well-being of the communities we serve through equitable, high quality, patient-centered care that is culturally responsive.”

This is a unique and exciting opportunity as FHCHC is about to double its current pediatric patients by virtue of a novel collaboration with its local academic health center. We believe that everyone should have access to high-quality medical and dental care, regardless of ability to pay.

Job purpose

This is a position that is crossed trained as both a Nutrition Assistant and WIC Program Assistant, with primary focus on the program’s participant services. The overall purpose is to ensure prenatal and postpartum women, infants, and children meet State and Federal WIC guidelines in order to receive WIC benefits. Assists with the quality implementation of program and participant services as part of the WIC nutrition team.

Duties and responsibilities

Responsible for WIC program participant services and assists in the certification of WIC applicants including:

  • Interviewing to obtain basic demographic data and verifying identity, residency, and income eligibility by reviewing paperwork presented and entering all data into CT WIC.

  • Performs follow up phone calls for all missed appointments.

  • Answers WIC phone, handles calls for requests for general information, scheduling and rescheduling appointments, lost WIC cards, etc.

  • Performs necessary paperwork including maintaining participant files and accurate documentation in accordance to State WIC regulations.

  • Provides and documents referrals to health and social service programs and appropriate documentation of follow up.

  • Assists in participant orientation including, but not limited to, general program information, approved food guide and Family Benefits List, eWIC and card use, program eligibility criteria, policies and procedures, and rights and responsibilities.

  • Promotes breastfeeding as the normal infant feeding method.

  • Assists in the preparation of nutrition education materials (e.g. newsletters, pamphlets), visual aids (e.g. bulletins, displays), and activities (e.g. classes).

  • Organizes, tacks, and distributes Farmers’ Market checks.

  • Participates in outreach opportunities.

  • Interprets for patients when needed.

  • Ensures patient confidentiality.

  • Attends and participates in all training and continuing education sessions offered by the State WIC Program.

  • Provides nutrition care for low-risk children at follow-ups, including:

  • Collects and enters information for the certification process that includes anthropometric and hematological data collection.

  • Provides and documents general participant-centered nutrition education both individually and in facilitated group discussions as appropriate (low-risk only).

  • Adequately documents participant contacts to ensure continuity of care, identifying where participants are in the process of change, agreed upon goals and other pertinent information essential for supporting participants.

  • Identifies and refers participants to a Nutritionist when an issue or concern is beyond the established scope of practice.

  • Performs other necessary duties as required by FHCHC to achieve the goal of providing primary health care.

    Qualifications

  • High school diploma or GED equivalency with at least one year of experience working in a medical office or performing clerical duties. Additional education can be substituted for work history. AND

  • Successful completion of WIC paraprofessional training program within one year of appointment to the position.

  • Ability to communicate clearly, both orally and in writing, in English and Spanish.

  • Exceptional customer service skills with the ability to establish rapport with participants.

  • Knowledge of nutrition and breastfeeding concepts and/or openness to learn and support positive feeding practices.

  • Knowledge of computer and data entry, including, but not limited to, electronic medical records.

  • Effectively collaborates with the WIC and FHCHC staff to ensure quality services for WIC participants.

    Direct Reports

  • None

    OSHA Status:

    Category II—Increased Risk Position Potential exposure to hazardous waste and bloodborne pathogens

    Physical requirements:

    Essential Physical/Mental Demands: Physical Demands: Requires walking, bending, sitting, standing, writing, reading, telephone use, data input into computer, pulling medical records, Mental Demands: Ability to cope with continual changing priorities under potentially stressful conditions Manual Dexterity Required: Ability to use a keyboard, telephone

    American with Disabilities Requirements:

    External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.

    Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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